Helpdesk Technician II

McKinstry; Seattle (WA); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match and profit‑

Paid time off

Medical, dental, vision coverage

Parental leave

Job summary

McKinstry is seeking a Helpdesk Technician II to join the Information Technology division in Seattle, WA. You will support McKinstry employees with moderately complex hardware and software issues, determine root causes, and escalate when needed.

Responsibilities include ticket handling, PC provisioning and repair, basic networking, cross-functional collaboration, and maintaining inventory. This non-exempt, hourly role offers comprehensive benefits.

Qualifications

• Must have demonstrated proficiency for all the responsibilities of a Technology Helpdesk Technician I.
• Experience in troubleshooting and repairing PCs, tablets, peripheral devices, laptop computers and other mobile platforms.
• Proficiency in operating systems is required.
• Ability to use basic networking troubleshooting tools (ping, tracer, nslookup) is required.
• Two years of technical computer experience are required.
• Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Visio) preferred.

Responsibilities

• Respond to Help desk tickets; determine root cause; resolve or escalate to Tier 2.
• Provision, maintain and repair IBM-compatible desktop PCs (laptops and desktops).
• Perform simple network account maintenance (add/moves/changes).
• Collaborate with other departments and provide support to McKinstry employees.
• Maintain technology repair and spare parts inventory.

Skills

PC troubleshooting

Windows OS

Networking basics

Office suite

Education

High school diploma or equivalent

Tools

Windows Deployment Services

Windows Software Update Services

Job description

Build the future, spark innovation and align your career with purpose.

McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we’re building a thriving planet.

Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We’re making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through:

• renewables and energy services
• engineering and design
• construction and facility services

To get where we’re going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you?

The Opportunity with McKinstry

We are adding a Helpdesk Technician II to our Information Technology division in Seattle, WA. Provides support and assistance to McKinstry employees on moderately complex problems with

Technology hardware and software. Supports less experienced team members to determine root cause, resolve issues and escalates complex matters as appropriate.

Technical Support

• Respond to all Help desk tickets assigned by Coordinator or otherwise, determine root cause, and resolve or elevate to Tier 2.
• Provision, maintain and repair IBM compatible desktop PCs (laptops and desktops).
• Performs simple network account maintenance (add/moves/changes).
• Work collaboratively with other departments in McKinstry.
• Provides support and assistance to McKinstry employees.

Inventory

• Maintains technology repair and spare parts inventory as necessary.

Cross-functional Relationships & Customer Satisfaction

• Provide excellent customer service and develop strong internal customer partnerships with key internal clients.

Communication

• Communicate with and coordinate McKinstry internal resources to meet project deliverables.
• Communicate with McKinstry clients as needed to achieve shared business objectives.
• Responsible for communication and sharing of information and best practices across team members.
• Helps gather client insight to drive process improvements.

What You Need to Succeed at McKinstry:

• Must have demonstrated proficiency for all the responsibilities of an Technology Helpdesk Technician I.
• Experience in troubleshooting and repairing PCs, tablets, peripheral devices, laptop computers and other mobile platforms required.
• Proficiency in operating systems required.
• Ability to use basic networking troubleshooting tools (ping, tracer, and nslookup) required.
• High school education or equivalent or equivalent work experience required.
• Two (2) years technical computer experience required.
• Advanced knowledge of Microsoft Office Suite - Word, Excel, PowerPoint, Outlook and Visio preferred.
• Ability to research problems and evaluate solutions preferred.
• Working knowledge of Windows Deployment Services preferred.
• Working knowledge of Windows Software Updater Services preferred

PeopleFirst Benefits

When it comes to the basics, we have you covered:

• Competitive pay
• 401(k) with employer match and profit-sharing plan
• Paid time off and holidays
• Comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums

People come first at McKinstry, and we go beyond the basic benefits with:

• Family formation benefits, including adoption and IVF assistance
• Up to 16 weeks paid parental leave
• Transgender inclusive benefits
• Commuter benefits
• Pet insurance
• "Building Good" paid community service time
• Learning and advancement opportunities via McKinstry University
• McKinstry Moves onsite gyms or reimbursement for remote workers

See benefit plan documents for complete details.

If you’re driven by our vision to build a thriving planet together, McKinstry is the place to build your career.

The pay range for this position is $29.45 - $40.53 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Base pay information is based on market location. This role is consisdered non-exempt and will be paid hourly.

The McKinstry group of companies are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status, genetic information or any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

McKinstry is a drug-free workplace. Employment is contingent upon successfully passing a pre-employment drug and alcohol test, complying with the requirements of the Immigration Reform and Control Act and a Confidentiality Agreement, in addition to successful outcomes of background and reference checks.

Applicants for this role will only be considered if they possess current US Work Authorization, and do not require employer-sponsored VISA support to begin or remain in this role.