Senior Technology Helpdesk Technician

McKinstry Company; Dallas (TX); On-site; USD 39,000 - 62,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Medical/dental/vision

Parental leave

Job summary

McKinstry Essention, LLC in Dallas is seeking an experienced Senior Helpdesk Technician to deliver hands-on technical support for staff at the Dallas office and remote sites. You will handle hardware, software, and system issues with a focus on excellent user experience.

The role requires 5 years of deskside support, strong Windows 10/11 and Microsoft 365 knowledge, and hands-on management with SCCM/Intune and Azure AD. On-call rotation is required.

Qualifications

• 5 years of helpdesk or deskside support experience.
• Strong working knowledge of Windows 10/11, Microsoft 365, and enterprise apps.
• Hands-on experience with endpoint management tools such as SCCM/Intune and Azure Active Directory.
• Excellent verbal communication skills—comfortable engaging with senior executives.
• Availability for on-call rotation and the 7:00 AM - 3:30 PM in-office shift at Dallas location.

Responsibilities

• Provide in-person and phone-first technical support to staff in Dallas office and remote locations.
• Perform new hire builds, PC replacements, imaging, and software deployments.
• Support and troubleshoot Windows OS, Microsoft 365/Office apps, and related tools.
• Manage endpoints using SCCM/Intune and Azure AD.
• Handle printer support, peripheral management, and general deskside hardware issues.
• Participate in on-call rotation and respond to escalated issues.
• Assist with light project management tasks and IT initiatives.
• Maintain accurate documentation of issues, resolutions, and assets.
• Serve as escalation resource for less experienced staff.

Skills

Deskside support

Windows 10/11

Microsoft 365

SCCM/Intune

Azure Active Directory

AV systems support

Executive communication

Tools

SCCM/Intune

Azure Active Directory

Microsoft 365 Admin

Job description

Position at McKinstry Essention, LLC

Build the future, sparkinnovationand align your career with purpose.

McKinstry is innovating the waste and climate harm out of the built environment and creating lastingimpact. Together,we'rebuilding a thriving planet.

Buildings are a leading contributor to the climate crisis, generatingnearly 40%of total global energy-related carbon emissions.We'remaking a lasting impact on our industry and within our communities by addressing the climate,affordabilityand equity crises through:

• renewables and energy services
• engineering and design
• construction and facility services

To get wherewe'regoing, we need big thinkers, problemsolversand collaborative mindsets. Does that sound like you?

The Opportunity with McKinstry

The Senior Helpdesk Technician delivers hands-on technical support to employees at our Dallas office and regional job sites providing outstanding customer experience while resolving a wide range of hardware, software, and systems issues. The ideal candidate combines strong deskside support experience with excellent communication skills, adaptability, and the ability to prioritize effectively in a dynamic environment.

Key Responsibilities:

• Provide in-person and phone-first technical support to staff in Dallas office and remote locations.
• Perform new hire builds, PC replacements, imaging, and software deployments.
• Support and troubleshoot Windows OS, Microsoft 365/Office applications, and related productivity tools.
• Manage and troubleshoot endpoints using SCCM/Intune and Azure Active Directory.
• Handle printer support, peripheral management, and general deskside hardware issues.
• Participate in on-call rotation and respond to escalated or time-sensitive issues.
• Assist with light project management tasks including tracking, coordination, and follow-through on IT initiatives.
• Maintain accurate documentation of issues, resolutions, and asset information.
• Serve as an escalation resource for less experienced helpdesk staff.

What You Need to Succeed at McKinstry

Required

• Customer-first instinct. In-person or on the phone is your first move, not a chat window or ticket queue.
• Executive presence. Strong communicator, punctual, and polished.
• Adaptability. Priorities will shift - sometimes mid-task.
• Strong work ethic.
• 5 years of helpdesk or deskside support experience; deskside/field support backgrounds strongly preferred over pure service desk roles.
• Strong working knowledge of Windows 10/11, Microsoft 365, and common enterprise business applications.
• Hands-on experience with endpoint management tools such as SCCM/Intune and Azure Active Directory.
• Demonstrated ability to support AV systems for meetings and events.
• Excellent verbal communication skills - comfortable engaging with senior executives and leadership.
• Ability to manage competing priorities in a fast-paced, executive-facing environment.
• Availability for on-call rotation and the 7:00 AM - 3:30 PM in-office shift at our Dallas location.

Preferred

• Light project management experience - tracking tasks, coordinating with vendors or teams, managing timelines
• Experience with new hire onboarding builds, PC refresh/replacement programs, and software deployments

Valued Certifications

Not required, but candidates holding any of the following will stand out:

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft certifications focused on Microsoft 365 or Windows OS support
• ITIL Foundation

PeopleFirstBenefits

When it comes to the basics, we have you covered:

• Competitive pay
• 401(k) with employer match and profit-sharing plan
• Paid time off and holidays
• Comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums

People come firstatMcKinstry, and we go beyond the basic benefits with:

• Family formation benefits, including adoption and IVFassistance
• Up to16 weekspaid parental leave
• Transgender inclusive benefits
• Commuter benefits
• Pet insurance
• \"Building Good\" paid community service time
• Learning and advancement opportunities via McKinstry University
• McKinstry Moves onsite gyms or reimbursement for remote workers

See benefit plan documents for complete details.

Ifyou'redriven by our vision to build a thriving planet together, McKinstry is the place to build your career.

The pay range for this position is $28.08 - $45.24 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This is a non-exempt role and will be paid hourly. A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Base pay information is based on market location.

The McKinstry group of companies are equal opportunityemployers. We are committed toprovidingequal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status, geneticinformationor any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

McKinstry is a drug-free workplace. Employment is contingent upon successfully passing a pre-employment drug and alcohol test, complying with the requirements of the Immigration Reform and Control Act and a Confidentiality Agreement, in addition to successful outcomes of background and reference checks.

Applicants for this role will only be considered if theypossesscurrent US Work Authorization, and do not require employer-sponsored VISA support to begin or remain in this role

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