Helpdesk Technician II: IT Support & Customer Champion

McKinstry; Seattle (WA); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match and profit‑

Paid time off

Medical, dental, vision coverage

Parental leave

Job summary

McKinstry is seeking a Helpdesk Technician II to join the Information Technology division in Seattle, WA. You will support McKinstry employees with moderately complex hardware and software issues, determine root causes, and escalate when needed.

Responsibilities include ticket handling, PC provisioning and repair, basic networking, cross-functional collaboration, and maintaining inventory. This non-exempt, hourly role offers comprehensive benefits.

Qualifications

• Must have demonstrated proficiency for all the responsibilities of a Technology Helpdesk Technician I.
• Experience in troubleshooting and repairing PCs, tablets, peripheral devices, laptop computers and other mobile platforms.
• Proficiency in operating systems is required.
• Ability to use basic networking troubleshooting tools (ping, tracer, nslookup) is required.
• Two years of technical computer experience are required.
• Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Visio) preferred.

Responsibilities

• Respond to Help desk tickets; determine root cause; resolve or escalate to Tier 2.
• Provision, maintain and repair IBM-compatible desktop PCs (laptops and desktops).
• Perform simple network account maintenance (add/moves/changes).
• Collaborate with other departments and provide support to McKinstry employees.
• Maintain technology repair and spare parts inventory.

Skills

PC troubleshooting

Windows OS

Networking basics

Office suite

Education

High school diploma or equivalent

Tools

Windows Deployment Services

Windows Software Update Services

Job description

McKinstry is seeking a Helpdesk Technician II to join the Information Technology division in Seattle, WA. You will support McKinstry employees with moderately complex hardware and software issues, determine root causes, and escalate when needed.

Responsibilities include ticket handling, PC provisioning and repair, basic networking, cross-functional collaboration, and maintaining inventory. This non-exempt, hourly role offers comprehensive benefits.