Helpdesk Technician II: Advanced IT Support

Independent Living Systems

Miami (FL)

On-site

USD 42,000 - 64,000

Full time

3 days ago

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Job summary

Independent Living Systems is seeking a Helpdesk Technician II to support its IT operations in Miami, FL. The role involves providing advanced technical support for hardware, software, and network issues, acting as a bridge between end-users and IT, and ensuring timely problem resolution to minimize downtime.

The candidate will troubleshoot complex problems, assist with end-user devices, and participate in ongoing training to stay current with healthcare IT systems and best practices, while

Qualifications

3 years of experience in a helpdesk or technical support role.
Strong knowledge of Microsoft Windows, imaging and hardware troubleshooting.
Excellent problem-solving and communication skills.
Ability to work independently and in a team environment.

Responsibilities

Respond to and resolve incoming helpdesk requests via phone, email, or ticketing system in a timely and professional manner.
Diagnose, troubleshoot and resolve hardware, software, and network connectivity issues for end-users.
Install and configure software and hardware including setting up operating systems, drivers, and applications.
Document all support activities and resolutions in the helpdesk system to maintain clear communication.

Skills

Windows troubleshooting

Customer service

Communication skills

Team collaboration

Education

Bachelor’s degree in Computer Science or related field

Tools

Active Directory

Remote desktop tools

Job description

The candidate will troubleshoot complex problems, assist with end-user devices, and participate in ongoing training to stay current with healthcare IT systems and best practices, while

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