Helpdesk Technician II — Healthcare IT Support

Independent Living Systems, llc; Miami (FL); Presencial; USD 52.000 - 66.000; Jornada completa

Descripción de la vacante

Independent Living Systems (ILS) in Miami, FL is seeking a Helpdesk Technician II to support end-users and maintain IT operations. You will diagnose and resolve hardware, software, and network issues while delivering excellent customer service.

The role requires 3+ years of helpdesk experience, strong Windows skills, and the ability to work independently or in a team. Remote desktop tools, Active Directory, and ITIL or CompTIA A+ are preferred.

Formación

• 3 years of experience in a helpdesk or technical support role.
• Strong knowledge of Microsoft Windows, imaging and hardware troubleshooting.
• Excellent problem-solving and communication skills.
• Ability to work independently and in a team environment.
• Relevant experience may substitute for the educational requirement on a year-for-year basis.

Responsabilidades

• Respond to and resolve incoming helpdesk requests via phone, email, or ticketing system in a timely and professional manner.
• Diagnose, troubleshoot and resolve hardware, software, and network connectivity issues for end-users.
• Install and configure software and hardware including OS, drivers, and applications.
• Document all support activities and resolutions clearly in the ticketing system.
• Collaborate with senior IT staff to escalate unresolved issues.
• Participate in ongoing training to stay current with healthcare IT systems and best practices.
• Participate in on-call rotations and respond promptly to critical incidents.

Conocimientos

Helpdesk experience

Windows troubleshooting

Problem-solving

Communication

Teamwork

Educación

Bachelor’s degree in Computer Science or related field

Herramientas

Active Directory

MFA

Remote Desktop Tools

ITIL Certification

CompTIA A+

Descripción del empleo

Independent Living Systems (ILS) in Miami, FL is seeking a Helpdesk Technician II to support end-users and maintain IT operations. You will diagnose and resolve hardware, software, and network issues while delivering excellent customer service.

The role requires 3+ years of helpdesk experience, strong Windows skills, and the ability to work independently or in a team. Remote desktop tools, Active Directory, and ITIL or CompTIA A+ are preferred.