Healthcare IT Support Specialist | Help Desk

Innovative Integrated Health, Inc.; Stockton (CA); Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

401(k)

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid sick time

Paid time off

Referral program

Retirement plan

Vision insurance

Zusammenfassung

Innovative Integrated Health, Inc. is seeking an IT Support Specialist I to assist in directing activities that support the IIH mainframe and related systems. The role requires independent judgment to follow guidelines and policies in healthcare IT and may involve travel to other IIH facilities.

The candidate will be the first point of contact for technical issues, troubleshoot problems, and guide staff through resolutions while adhering to established procedures and schedules.

Qualifikationen

• Experience as first-level IT support in a healthcare or corporate setting.
• Ability to diagnose and resolve hardware/software issues remotely or on-site.
• Strong customer service and clear communication for end-users.

Aufgaben

• Provide first-level IT support for the mainframe and related systems.
• Troubleshoot and resolve technical issues or escalate to second-level support.
• Assist with computer setup, network connectivity, and equipment maintenance.
• Deliver remote diagnosis and timely resolution for user queries.
• Attend staff meetings and adapt to center policies and procedures.

Kenntnisse

Helpdesk Support

Troubleshooting

Remote Support

Communications

Ausbildung

High School Diploma or GED

Tools

Remote diagnostic tools

Jobbeschreibung

Innovative Integrated Health, Inc. is seeking an IT Support Specialist I to assist in directing activities that support the IIH mainframe and related systems. The role requires independent judgment to follow guidelines and policies in healthcare IT and may involve travel to other IIH facilities.

The candidate will be the first point of contact for technical issues, troubleshoot problems, and guide staff through resolutions while adhering to established procedures and schedules.