Advanced IT Service Desk Specialist — Real-Time User Support

memorialhealthcare; États-Unis; Sur place; USD 42 000 - 60 000; Plein temps

Résumé du poste

Memorial Healthcare System in Miramar, Florida is seeking an IT Support Specialist to provide advanced/second level assistance for employees, vendors, patients, physicians and offices. You will handle ticket-based requests for applications, hardware, and network issues, offering in-person or remote help to fix problems efficiently.

The role requires strong customer service, problem-solving and communication skills, with 1 year IT experience preferred in help desk or service desk settings.

Qualifications

• Minimum 1 year of IT experience in help desk or service desk.
• High School Diploma or equivalent required.
• Experience with end-user hardware and software support preferred.

Responsabilités

• Enter support requests into ticketing system and track resolution.
• Provide real-time IT support to employees, vendors, patients, and staff.
• Diagnose, resolve and escalate complex issues per SLA.
• Assist with end-user desktop training and creation of training materials.

Connaissances

Customer service

Technical support

Communication

Remote support

Ticketing system

Formation

High School Diploma or Equivalent

Outils

Ticketing system

Service desk software

Description du poste

Memorial Healthcare System in Miramar, Florida is seeking an IT Support Specialist to provide advanced/second level assistance for employees, vendors, patients, physicians and offices. You will handle ticket-based requests for applications, hardware, and network issues, offering in-person or remote help to fix problems efficiently.

The role requires strong customer service, problem-solving and communication skills, with 1 year IT experience preferred in help desk or service desk settings.