IT Help Desk II - Advanced Support & Mentoring

Courser; Riverside (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

401k match

Unlimited vacation time

Paid sick time

Holidays incl. Birthday & Floating

Healthy Lifestyle reimbursement

Amazon Prime reimbursement

Volunteer time (40 hours)

Paid parental leave

Education/certifications reimbursement

Learning and development programs

Job summary

Courser is seeking an experienced IT Support Services II-Help Desk professional to join our dynamic IT team. The role focuses on providing tier II support for varied IT systems, mentoring junior staff, and contributing to client-facing IT projects and initiatives.

We value teamwork, service, and innovation, offering a comprehensive benefits package and opportunities for growth as we expand our IT capabilities across our client base.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 3-5 years of IT support or system administration experience, preferably in a corporate environment.
• Strong knowledge of operating systems (Windows Server, Linux, macOS) and enterprise applications.

Responsibilities

• Provide tier II support for application, hardware, and network-related issues escalated from junior team members.
• Respond to service requests from users, delivering exceptional customer service.
• Assist in the administration and management of IT systems, including servers, workstations, and cloud environments.
• Diagnose and resolve complex technical issues across Windows, macOS, Linux, and mobile devices.
• Maintain documentation of IT support processes and configurations for knowledge sharing.

Skills

Strong communication

Problem solving

Mentoring junior staff

Education

Bachelor’s degree in CS/IT or related field

Tools

ConnectWise

ServiceNow

JIRA

Zendesk

Job description

Courser is seeking an experienced IT Support Services II-Help Desk professional to join our dynamic IT team. The role focuses on providing tier II support for varied IT systems, mentoring junior staff, and contributing to client-facing IT projects and initiatives.

We value teamwork, service, and innovation, offering a comprehensive benefits package and opportunities for growth as we expand our IT capabilities across our client base.