System Technician II: Advanced Help Desk & IT Support

Shannon Medical Center; Big Spring (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Shannon Medical Center is seeking a Computer Support Tech II to maintain, analyze, and repair hospital computer systems, hardware, and peripherals; provide level II help desk support; manage user accounts and security; document changes and upgrades.

The role focuses on responding to calls, emails, and internal requests to ensure uptime, updating policies, maintaining hardware inventory, and supporting EPIC/BCA management as needed within a hospital IT environment.

Qualifications

• Two years of experience as a Computer Support Tech I.
• High School Diploma, GED, or equivalent required.

Responsibilities

• Provide second-level support to users and Tech I, taking on difficult tasks escalated from level I.
• Answer the phone and deliver first- and second-level support for hospital systems.
• Provide after-hours computer/system support with minimal escalation.
• Update and maintain policies.
• Keep an up-to-date hardware inventory.
• Track hard drive lifecycles.
• Update system information for each software application.
• Assist with BCA management using EPIC.
• Perform other duties as assigned.

Skills

Help desk support

Hardware troubleshooting

User account management

Security access control

Customer service

Education

High School Diploma, GED, or equivalent

Tools

EPIC systems

Job description

Shannon Medical Center is seeking a Computer Support Tech II to maintain, analyze, and repair hospital computer systems, hardware, and peripherals; provide level II help desk support; manage user accounts and security; document changes and upgrades.

The role focuses on responding to calls, emails, and internal requests to ensure uptime, updating policies, maintaining hardware inventory, and supporting EPIC/BCA management as needed within a hospital IT environment.