Desktop Support Pro: Windows, Office & Remote Help Desk

Jobtailor; Longwood (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor, located in Florida, seeks an entry-level to mid-level Desktop Support Technician to provide first-level technical support for desktops, laptops, printers, and related equipment. You will troubleshoot software issues, assist with device deployments, and maintain IT documentation.

The role requires a high school diploma and 1+ year of experience; certifications are a plus. You will work with IT teams across on-site environments and provide guidance on best practices.

Qualifications

• High school diploma or equivalent; relevant certifications are a plus.
• Minimum 1 year of desktop support or related IT support experience.
• Proficiency with Windows OS and Microsoft Office applications.
• Strong problem-solving skills and efficient issue diagnosis.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with help desk systems and remote support tools.
• Willingness to adapt to changing technologies and business needs.

Responsibilities

• Provide first-level technical support via phone for desktops, laptops, printers, and related hardware.
• Troubleshoot and resolve software issues, including operating systems and Office applications.
• Assist with setup, configuration, and deployment of new hardware and software.
• Maintain and update help desk tickets with timely resolutions and documentation.
• Collaborate with IT teams to escalate and resolve complex issues.
• Perform routine maintenance and updates on desktop systems for security and performance.
• Support remote users with connectivity, VPN, and remote desktop tools.
• Provide training and guidance on best practices for technology use.
• Maintain inventory of desktop hardware, software licenses, and peripherals.
• Assist in implementing IT policies and desktop security procedures.
• Participate in IT projects involving desktop rollouts, upgrades, and migrations.
• Ensure compliance with company standards and security protocols.
• Document procedures, troubleshooting steps, and user guides for internal use.
• Collaborate with vendors for warranty repairs and technical support.
• Contribute to continuous improvement initiatives within IT support.

Skills

Problem-solving

Multitasking

Prioritization

Communication (verbal/written)

Education

High school diploma

CompTIA A+ or Microsoft Desktop Support Technician (certs)

Tools

Help desk ticketing systems

Remote support tools

VPN access

Microsoft Windows

Microsoft Office

Job description

Jobtailor, located in Florida, seeks an entry-level to mid-level Desktop Support Technician to provide first-level technical support for desktops, laptops, printers, and related equipment. You will troubleshoot software issues, assist with device deployments, and maintain IT documentation.

The role requires a high school diploma and 1+ year of experience; certifications are a plus. You will work with IT teams across on-site environments and provide guidance on best practices.