Client Account Manager

M3 Technology Consultants; Fair Lakes (VA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Sick leave

Vacation leave

Cell phone reimbursement

Gym membership reimbursement

401k with employer match

Career training

Job summary

M3 Technology Consultants in Fairfax, VA is seeking a motivated Client Account Manager who combines technical expertise with a talent for building strong client relationships. You will translate business goals into practical IT strategies, manage complex service delivery, and represent the company with a professional, solutions-focused approach.

In this role you’ll design and support IT infrastructure, coordinate across teams, and help clients plan budgets and asset management.

Qualifications

• Experience building and maintaining client relationships and translating business needs into IT solutions.
• Ability to communicate with executives, managers, and end users clearly.
• Detail-oriented and accountable with strong ownership of client outcomes.

Responsibilities

• Design, implement, and support IT infrastructure solutions including firewalls, LAN/WAN networks, servers, and storage.
• Provide onsite and remote support, monitoring, troubleshooting, and preventive maintenance.
• Collaborate with internal teams to resolve issues and deliver effective IT solutions.
• Build and maintain strong client relationships and manage expectations.
• Assist with IT budgeting, planning, and asset management for clients.
• Support sales by providing technical input during the quote process.

Skills

Client relationship management

Technical proficiency

Clear communication

Problem solving

Team collaboration

Education

Associate’s degree in Computer Science / IT / Business Tech or related field

Tools

Microsoft 365

Google Workspace

QuickBooks

Job description

What do we offer YOU?Very competitive compensation packageAnnual paid training and continuing educationCollaborative and supportive team environmentEntrepreneurial workplace that encourages innovation and ownershipCareer growth supported by active mentorshipComprehensive benefits package, including Health, dental, and vision insurance, sick and vacation leave, cell phone reimbursement, gym membership reimbursement, and more401k with a generous employer matchWho are YOU?You are a highly motivated Client Account Manager who blends technical expertise with a passion for building strong client relationships. You thrive in fast paced, service oriented environments and take pride in delivering dependable, high quality IT solutions that align with client business goals.You communicate clearly with executives, managers, and end users, and you excel at translating complex technical concepts into practical, business friendly guidance. You are detail oriented, accountable, and motivated, with a strong sense of ownership over client outcomes. You enjoy solving problems, managing multiple priorities, and continuously improving both client environments and service delivery.What does your day look like?Technical and Service DeliveryDesign, implement, and support IT infrastructure solutions, including firewall security, LAN WAN networks, server environments, and storage systemsProvide onsite and remote support, monitoring, troubleshooting, and maintenance to ensure reliable performancePerform service and preventative maintenance activities, including installations and equipment deliveriesSupport diverse network and end user environments while multitasking across multiple client needsCollaborate with internal teams to resolve issues and deliver effective solutionClient Relationship & Account ManagementBuild strong client relationships through consistent, high quality serviceUnderstand client operations to recommend IT strategies aligned with their goalsCommunicate effectively with executives, managers, and end users to resolve issues and set expectationsRepresent the company with a professional, solution focused approachClient Success & GrowthMaintain in depth knowledge of M3TC’s service offeringsSupport Sales efforts by providing technical expertise during the sales processIdentify new business opportunities by recognizing unmet client needsSupport clients with IT budgeting, planning, and asset managementProvide technical specifications for quotes and proposals as neededWhat do you need for this amazing opportunity?EducationAssociate’s degree in Computer Science, Information Technology, Business Technology, a related field, or equivalent professional experienceExperienceMinimum of four 4 years of experience as a Systems Administrator, Systems Engineer, or in a related technical roleTechnical SkillsProficiency in Microsoft Windows operating systems and Apple macOSProficiency with Microsoft 365, Google Workspace, Microsoft Office, and QuickBooksExperience supporting desktop, laptop, and server hardware from Apple, Dell, Lenovo, or HPProficiency with networking concepts, protocols, and infrastructure designExperience with hardware and cloud storage solutionsWorking knowledge of firewall security, endpoint security, web content filtering, and vulnerability scanning toolsModerate experience architecting server, network, security, and disaster recovery solutionsLicenses & RequirementsValid driver’s licenseProof of automobile insuranceReliable transportation capable of safely carrying IT equipment (motorcycles are not suitable)Ability and willingness to travel as neededWho are We?M3 Technology Consultants is headquartered in Fairfax, VA, and was founded in 2003. We are a rapidly growing, dynamic IT services firm that has built a strong industry reputation by providing exceptional technology solutions to businesses across the Washington, D.C., and Denver, Colorado areas. Our team of highly skilled IT professionals supports both small and large organizations across a wide range of industries. We deliver comprehensive IT services, including infrastructure design, disaster recovery, server and network management, and ongoing IT support.We foster an entrepreneurial work environment with a strong emphasis on customer service. By empowering great employees, we have created a culture of dedicated, creative, dynamic, hardworking, and fun loving individuals.Sound good? Then send us your resume NOW! We want to talk to YOU!