Technical Account Team Manager

M3 Technology Consultants; Fair Lakes (VA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Sick leave

Vacation leave

Cell phone reimbursement

Gym membership

401k with employer match

Job summary

M3 Technology Consultants, headquartered in Fairfax, VA, seeks an experienced IT leader to guide the Client Account Manager team and drive service delivery for enterprise clients.

You will mentor and manage staff, engage executives, align technology roadmaps with business goals, and grow our managed services practice. Travel as needed; strong leadership and relationship-building required.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Technology, or related field (or equivalent work experience).
• Minimum of 10 years as IT professional (Systems Technician/Engineer/Technical Consultant) and 2+ years managing technical personnel.
• Experience with MSP environments and leading technology discussions with executives.

Responsibilities

• Lead, mentor, and manage the Client Account Manager team, including workload balancing and performance management.
• Develop and maintain executive-level client relationships through strategic planning sessions and business reviews.
• Serve as primary escalation point for complex client concerns and service delivery challenges.
• Collaborate with Helpdesk, Field Services, Projects, Security, and Sales to ensure a seamless client experience.
• Drive client retention, technology standardization, and growth opportunities.
• Monitor client health metrics and team performance to achieve organizational goals.

Skills

Leadership

Client relationship management

Strategic planning

Mentoring

Executive communication

IT infrastructure

Cybersecurity

Education

Bachelor's degree in Computer Science or IT

Tools

Wireshark

PSA

RMM

VPN technologies

Cisco/SonicWall/OpenVPN

Job description

What do we offer YOU?Very competitive compensation packageAnnual fully paid training for continuing educationCollaborative team environmentEntrepreneurial work environmentCareer Growth with an active mentorship program to help guide your advancement as an IT ProfessionalHealth, dental, vision, sick and vacation leave, cell phone reimbursement, gym membership, and more401k with a generous employer matchWho are YOU?You are an experienced IT leader with a strong blend of technical expertise, strategic thinking, and client relationship management skills. You have a proven track record of leading technical teams, developing client relationships, and delivering technology solutions that align with business goals. You are comfortable working with executives, business owners, managers, and end users, and you can translate complex technical concepts into practical business recommendations.You are passionate about helping clients maximize the value of their technology investments through strategic planning, lifecycle management, cybersecurity best practices, cloud adoption, and operational excellence. You thrive in a fast paced environment where balancing team leadership, client satisfaction, service delivery, and business growth is critical.You are a mentor and coach who enjoys developing others, holding team members accountable, and fostering a culture of continuous improvement. You proactively address challenges, drive client retention, and maintain a relentless focus on delivering exceptional service.What does your day/week look like?Lead, mentor, and manage the Client Account Manager (CAM) team, including workload balancing, coaching, professional development, and performance managementMonitor team utilization, client satisfaction, staffing needs, and service delivery metrics while providing regular reporting to the VP of Technical ServicesDevelop and maintain executive level client relationships through strategic planning sessions, business reviews, and ongoing communicationServe as the primary escalation point for complex client concerns, service delivery challenges, and account management issuesAssist CAMs in creating technology roadmaps, budgeting recommendations, lifecycle planning strategies, and long term technology initiativesCollaborate with Helpdesk, Field Services, Projects, Security, and Sales teams to ensure a seamless client experienceProvide technical leadership and guidance regarding networking, firewalls, cloud solutions, infrastructure, cybersecurity, and business continuity planningDrive client retention, technology standardization, service improvement initiatives, and business growth opportunitiesMonitor stale tickets, red arrow tickets, client health metrics, and team performance to ensure organizational goals are achievedParticipate in ongoing leadership, technical, and professional development activitiesWhat do you need for this amazing opportunity?EducationBachelor's degree in Computer Science, Information Technology, Business Technology, or a related field, or equivalent work experienceExperienceMinimum of 10 years of experience as a Systems Technician, Systems Engineer, Technical Consultant, or similar technical roleMinimum of 2 years of experience managing technical personnelPrevious Managed Services Provider (MSP) experience strongly preferredExperience leading strategic technology discussions with executives and business owners preferredTechnical SkillsAdvanced knowledge of Microsoft Windows desktop and server operating systemsAdvanced knowledge of Microsoft 365, Exchange, SQL, and core Microsoft infrastructure platformsStrong understanding of LAN, WAN, routing, switching, wireless networking, and internet connectivityExperience designing and supporting cloud based solutions and servicesAdvanced knowledge of cybersecurity technologies, including firewalls, endpoint protection, anti spam, and related security solutionsExperience with VPN technologies including Cisco, SonicWall, OpenVPN, and IPSECStrong knowledge of backup, disaster recovery, and business continuity solutionsExperience utilizing PSA, RMM, and service management toolsAbility to analyze and troubleshoot network traffic using tools such as WiresharkAbility to align technology recommendations with client business objectives and operational goalsOther Skills & AbilitiesStrong leadership and team development skillsExceptional customer service and relationship management abilitiesExcellent written, verbal, and presentation skillsProven analytical and problem solving abilitiesStrong organizational and time management skillsAbility to effectively prioritize competing demands in a fast paced environmentSelf motivated with strong attention to detailAbility to work independently and collaborativelyWillingness to travel as neededLicenses & RequirementsValid driver's licenseProof of automobile insuranceReliable transportation suitable for business travelWho are We?M3 Technology Consultants, headquartered in Fairfax, VA, was founded in 2003 and has grown into a dynamic and rapidly expanding IT services provider. We have built a strong reputation for delivering exceptional, reliable IT solutions to businesses across the Washington, DC, and Denver, Colorado regions.Our team of highly skilled professionals supports organizations of all sizes and across a wide range of industries. We provide comprehensive IT services, including support for line-of-business applications, disaster recovery planning, physical server and network management, and ongoing infrastructure maintenance.We foster an entrepreneurial work environment with a strong emphasis on customer service and accountability. By empowering our employees, we’ve created a culture of dedicated, innovative, and collaborative individuals who are not only driven to succeed, but also enjoy working together.Sound good? Then send us your resume NOW! We want to talk to YOU!