Technical Account Manager

M3 Technology Consultants; Falls Church (VA); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Competitive pay

Training & education

Collaborative team environment

Entrepreneurial culture

Mentorship program

Comprehensive benefits (Health, dental

Vision, sick and vacation leave, cell/

Job summary

M3 Technology Consultants is seeking a highly motivated Client Account Manager to blend technical expertise with strong client relationships in a fast-paced IT services environment. The role focuses on delivering dependable IT solutions aligned with client goals from our Fairfax, VA headquarters.

You will design and support IT infrastructure, manage client expectations, and collaborate with internal teams to resolve issues while pursuing growth opportunities.

Qualifications

• Associate’s degree in computer science, IT, or related field.
• Minimum of four years as a Systems Administrator, Systems Engineer, or related technical role.
• Proficiency with Windows, macOS, Microsoft 365, Google Workspace, and QuickBooks.
• Experience supporting desktop, laptop, and server hardware from major vendors.

Responsibilities

• Design, implement, and support IT infrastructure solutions, including firewall security, LAN/WAN networks, servers, and storage.
• Provide onsite and remote support, monitoring, troubleshooting, and maintenance for reliable performance.
• Assist with service delivery and maintenance tasks across client environments.
• Support sales efforts with technical expertise during the sales process and identify opportunities.

Education

Associate’s degree in Computer Science or IT

Tools

QuickBooks

Google Workspace

Microsoft 365

Job description

Job Details

Job Location: Headquarters - Fairfax, VA 22033

Position Type: Full Time

Salary Range: $70,000.00 - $105,000.00 Salary/year

Travel Percentage: Up to 25%

Job Category: Information Technology

What do we offer YOU?

• Very competitive compensation package
• Annual paid training and continuing education
• Collaborative and supportive team environment
• Entrepreneurial workplace that encourages innovation and ownership
• Career growth supported by active mentorship
• Comprehensive benefits package, including Health, dental, and vision insurance, sick and vacation leave, cell phone reimbursement, gym membership reimbursement, and more
• 401k with a generous employer match

Who are YOU?

You are a highly motivated Client Account Manager who blends technical expertise with a passion for building strong client relationships. You thrive in fast paced, service oriented environments and take pride in delivering dependable, high quality IT solutions that align with client business goals.You communicate clearly with executives, managers, and end users, and you excel at translating complex technical concepts into practical, business friendly guidance. You are detail oriented, accountable, and motivated, with a strong sense of ownership over client outcomes. You enjoy solving problems, managing multiple priorities, and continuously improving both client environments and service delivery.

What does your day look like?

Technical and Service Delivery

• Design, implement, and support IT infrastructure solutions, including firewall security, LAN WAN networks, server environments, and storage systems
• Provide onsite and remote support, monitoring, troubleshooting, and maintenance to ensure reliable performance
• Perform service and preventative maintenance activities, including installations and equipment deliveries
• Support diverse network and end user environments while multitasking across multiple client needs
• Collaborate with internal teams to resolve issues and deliver effective solution

Client Relationship & Account Management

• Build strong client relationships through consistent, high quality service
• Understand client operations to recommend IT strategies aligned with their goals
• Communicate effectively with executives, managers, and end users to resolve issues and set expectations
• Represent the company with a professional, solution focused approach

Client Success & Growth

• Maintain in depth knowledge of M3TC’s service offerings
• Support Sales efforts by providing technical expertise during the sales process
• Identify new business opportunities by recognizing unmet client needs
• Support clients with IT budgeting, planning, and asset management
• Provide technical specifications for quotes and proposals as needed

Qualifications

What do you need for this amazing opportunity?

Education

Associate’s degree in Computer Science, Information Technology, Business Technology, a related field, or equivalent professional experience

Experience

Minimum of four 4 years of experience as a Systems Administrator, Systems Engineer, or in a related technical role

Technical Skills

• Proficiency in Microsoft Windows operating systems and Apple macOS
• Proficiency with Microsoft 365, Google Workspace, Microsoft Office, and QuickBooks
• Experience supporting desktop, laptop, and server hardware from Apple, Dell, Lenovo, or HP
• Proficiency with networking concepts, protocols, and infrastructure design
• Experience with hardware and cloud storage solutions
• Working knowledge of firewall security, endpoint security, web content filtering, and vulnerability scanning tools
• Moderate experience architecting server, network, security, and disaster recovery solutions

Licenses & Requirements

• Valid driver’s license
• Proof of automobile insurance
• Reliable transportation capable of safely carrying IT equipment (motorcycles are not suitable)
• Ability and willingness to travel as needed

Who are We?

M3 Technology Consultants is headquartered in Fairfax, VA, and was founded in 2003. We are a rapidly growing, dynamic IT services firm that has built a strong industry reputation by providing exceptional technology solutions to businesses across the Washington, D.C., and Denver, Colorado areas. Our team of highly skilled IT professionals supports both small and large organizations across a wide range of industries. We deliver comprehensive IT services, including infrastructure design, disaster recovery, server and network management, and ongoing IT support.We foster an entrepreneurial work environment with a strong emphasis on customer service. By empowering great employees, we have created a culture of dedicated, creative, dynamic, hardworking, and fun loving individuals.

Sound good?