Field Engineer

M3 Technology Consultants; Fair Lakes (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401k with match

Gym membership

Cell phone reimbursement

Job summary

M3 Technology Consultants in Fairfax, VA, seeks a Field Engineer with 2–4 years of IT support experience. The role covers on-site client support, network devices, desktops and servers, and remote assistance.

You will travel to multiple client sites and work in a fast-paced MSP environment to deliver reliable IT services. This position requires an Associate’s degree or equivalent experience, strong communication, and a customer-first mindset.

Qualifications

• Associate's degree or equivalent work experience.
• Proficiency with Windows and MacOS operating systems.
• Experience in IT support in MSP environments preferred.
• Knowledge of networking concepts and security software.

Responsibilities

• Provide on-site technical support at client locations.
• Provide on-site and remote support for desktops, servers, printers, and network devices.
• Troubleshoot and resolve technical issues, document activities, and maintain client communications.
• Assist with maintenance, upgrades, and migrations to optimize performance.
• Travel to client sites for regular on-site visits as needed.

Skills

MS Office Suite

Microsoft 365

Google Workspace

Windows OS

MacOS

Networking basics

Security software

Disaster recovery

Education

Associate's degree in Computer Science/Information Technology

Tools

Dell/HP/Lenovo hardware

Job description

Who are We?M3 Technology Consultants is headquartered in Fairfax, VA, and was founded in 2003. We are a rapidly growing, dynamic company that has successfully established an industry reputation by providing our clients with unparalleled IT services to businesses across the Washington, D.C., and Denver, Colorado, areas. Our team of highly skilled IT professionals supports small and large businesses across numerous industries, providing comprehensive solutions for line-of-business applications, disaster recovery, physical server/network management, and network maintenance and management.We foster an entrepreneurial work environment with a strong emphasis on customer service. And through empowering great employees, we have created a culture of dedicated, creative, dynamic, hardworking, and fun-loving individuals.What do we offer YOU?Very competitive compensation packageAnnual paid training for continuing educationCollaborative team environmentEntrepreneurial work environmentCareer Growth with an active mentorship program to help guide your advancement as an IT ProfessionalHealth, dental, vision, sick and vacation leave, cell phone reimbursement, gym membership, and more401k with a generous employer matchWho are YOU?You are a capable Field Engineer with 2 to 4 years of IT support experience, ideally in a managed service provider (MSP) environment. You enjoy solving technical problems, whether that means diagnosing complex issues on-site or supporting clients from M3TC’s business office.You are comfortable working in a variety of client environments, adapting to different technologies and business needs. You work well independently and as part of a team, and you are always looking for ways to improve systems and deliver better results. You are self-motivated, enjoy learning new things, and take pride in delivering consistent, high-quality work.You communicate clearly, both in writing and in conversation, making technical information easy to understand for clients and team members. You pay close attention to detail when documenting work, reviewing systems, and implementing solutions. You manage your time effectively, handle multiple tasks, and maintain a customer-first approach that builds trust through responsive and professional service.You must be prepared to travel for regular on-site client visits and maintain professionalism in every interaction.What does your day/week look like?Provide on-site technical support at client sites when remote solutions are determined to be ineffective or impractical for the required work.Provide on-site and remote support for various IT systems, including desktops, servers, printers, and network devices.Support commonly used business applications and virtual environments across various platforms.Assist with onsite and remote support, maintenance, and troubleshooting of network infrastructure, including connectivity, routing, and security components.Maintain backup and disaster recovery solutions to protect client data and ensure business continuity.Support remote access technologies to enable secure and reliable connectivity for users.Perform routine system maintenance, upgrades, and migrations to optimize performance and reliability.Maintain accurate documentation of systems, configurations, service activities, and recommendations.Communicate effectively with clients to provide updates, explain technical issues, and coordinate planned changes or outages.Collaborate with internal teams to escalate and resolve complex technical issues.What do you need for this amazing opportunity?EducationAssociate's degree in Computer Science, Information Technology, Business Technology, related field of study, or equivalent work experienceTechnical SkillsProficiency in desktop software such as Microsoft Office Suite and QuickBooksProficiency in Microsoft 365 and Google WorkspaceKnowledge in Microsoft Windows Operating Systems and Apple MacOSKnowledge in server, desktop, and laptop hardware manufactured by Apple, Dell, Lenovo or HPKnowledge in hardware and cloud storage solutionsKnowledge in computer networking and protocolsKnowledge in security software such as endpoint security and web content filtering, vulnerability scanning tools, and other security-related technologiesKnowledge of disaster recovery solutionsLicenses & RegistrationsValid driver's licenseProof of automobile insurance requiredReliable transportation—such as a car, SUV, pickup, or minivan—is required to perform job duties. Motorcycles are unsuitable, as the role may involve carrying equipment that needs secure and adequate spaceSound good? Then send us your resume! We want to talk to you!