IT Helpdesk Analyst

Summit Line Construction; Provo (UT); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

PTO starts day 1

401K immediate vesting

Multiple medical plans

Dental Plan and Vision Plan

Life insurance & disability

Paid Holidays

Employee discounts

Job summary

Summit Line Construction is seeking an Information Technology Specialist based in Provo, Utah, to provide tier 1 technical support for hardware, software, networks, printers, and mobile devices. The role requires strong troubleshooting, communication, and the ability to balance speed with quality in a fast-paced environment.

You will be the first contact for end users, support connectivity and device issues, and assist with IT training and policy implementation.

Qualifications

• High school diploma or equivalent; associate degree or relevant certification preferred.
• 1–2 years of experience in a help desk or technical support role.
• Working knowledge of Windows operating systems, Microsoft 365, and Active Directory; familiarity with ticketing systems and remote support tools.

Responsibilities

• Serve as the first point of contact for end users seeking technical support and resolve day-to-day issues.
• Provide technical assistance for computer, software, network, printing, and mobile device issues in person, over the phone, or remotely.
• Assist with onboarding and training in technology equipment and contribute to IT projects and initiatives.
• Support implementation of IT policies and procedures based on corporate guidelines.

Skills

Windows OS

Microsoft 365

Active Directory

Ticketing systems

Remote support tools

Troubleshooting

Communication skills

Multitasking

Education

High school diploma

A+ certification

Network+ certification

Associate degree

Tools

Remote assist apps

Job description

About Us

Summit Line Construction, a subsidiary of Quanta Services, Inc. (NYSE: PWR), is one of North America's premier utility construction companies. Headquartered in Heber City, Utah, we offer powerline and substation construction and maintenance services in a variety of utility markets. Like many Quanta operating companies, Summit Line continues to experience significant growth. As our national operations expand, we seek motivated individuals to join the team!

About Us

Summit Line Construction, a subsidiary of Quanta Services, Inc. (NYSE: PWR), is one of North America's premier utility construction companies. Headquartered in Heber City, Utah, we offer powerline and substation construction and maintenance services in a variety of utility markets. Like many Quanta operating companies, Summit Line continues to experience significant growth. As our national operations expand, we seek motivated individuals to join the team!

Company Overview

About this Role

Summit Line Construction is headquartered in Heber City, Utah with additional Utah locations in Sandy and Provo. You can also find our offices in Northern California, Reno, Las Vegas and Phoenix with project locations across the western region. We offer our team members competitive pay and benefits, rewarding work, growth opportunities, and a constructive and collaborative work environment.

Job Description

This role is to provide tier 1 technical support to employees, ensuring timely resolution of hardware, software, and connectivity issues. Qualified persons to be considered will have great I.T. related troubleshooting skills specifically with Windows 11, Microsoft Office, Network Stack, Server Administration, Printers, and Apple IOS and Android mobile devices; being able to effectively balance speed and quality of work while multi-tasking, able to maintain good composure in stressful situations, be an effective, honest, a respectful communicator, and be diligent in the planning and execution of tasks.

This position is based out of the Provo, UT office

What You’ll Do

• Serves as the first point of contact for end users seeking technical support, resolving day-to-day issues and escalating complex problems as needed.
• Provide technical assistance and troubleshooting for users to resolve computer, software, network, printing, and mobile device related issues in person, over the telephone, or remotely with remote assist applications.
• Assist with individual and group orientation training in technology equipment, along with department driven projects and initiatives where applicable upon request.
• Assist with the implementation of I.T. policies and procedures for managing computer systems and operations based on corporate guidelines/control framework.
• Participate in the effective operations of the Information Technology (IT) Department.
• Provide technical support for connectivity of systems/network requirements, and other shared services.
• Maintain current and accurate inventory of technology hardware, software, and resources.
• Troubleshoot all technology issues. Maintain issue log and/or list of required repairs and maintenance procedures.
• Prepare and install workstations, connect, and set up hardware, load all required software, provide network accounts as required.
• Assist with monitoring and enforcement of security policies with all technology.

What You’ll Bring

Qualifications / Requirements

• High school diploma or equivalent; associate degree or relevant certification (A+, Network+) preferred
• 1–2 years of experience in a help desk or technical support role
• Working knowledge of Windows operating systems, Microsoft 365, and common business applications
• Familiarity with Active Directory, ticketing systems, and remote support tools
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to prioritize and manage multiple requests in a fast-paced environment

Physical Demands

• The Information Technology Specialist will have to spend long hours sitting and using office equipment and computers, which can cause muscle strain.
• Lifting of computer equipment, supplies, and heavy equipment.
• Some short-term travel will be required.
• Some after-hours support may be required.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position

Benefits

What You’ll Get

• PTO that starts accruing DAY 1
• 401K Immediate Vesting; employer match starting same day
• Several medical plans to choose from
• Dental Plan and Vision Plan
• Life insurance, short term & long-term disability
• Paid Holidays
• Pet Insurance
• Employee discounts, EAP and Wellness Program
• Identity Theft Protection and so much more!

Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.

We are an Equal Opportunity Employer, including disability and protected veteran status.

We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.