Helpdesk Tech II — Global IT Support & Onboarding

SpotOn; San Francisco (CA); Vor Ort; USD 41.328 - 57.859; Vollzeit

Benefits dieser Stelle

Medical, Dental and Vision Insurance

401k with company match

RSUs

Paid vacation and holidays

Tuition reimbursement

Zusammenfassung

A tech company providing restaurant solutions is seeking a Helpdesk Tech II in San Francisco. The role involves supporting employees and contractors, addressing tickets, and performing user administration. Candidates should have 3 years of experience in a similar role, proficiency with Google Workspace and Okta, and strong communication skills. With competitive pay and benefits, this position offers a chance to make a significant impact in a dynamic environment.

Qualifikationen

• 3 years in similar Helpdesk role.
• 2 years with Google Apps for Business or similar service.
• 2 years with Okta or similar service.

Aufgaben

• Support SpotOn employees and contractors.
• Address tickets and perform recurring tasks.
• Handle user administration and desktop support.

Kenntnisse

Intermediate Knowledge of Okta User/Group Management

Intermediate Knowledge of Google Workspace User/Group Management

Intermediate Knowledge of Macintosh and Windows Configuration

Moderate Skill in Troubleshooting Desktop Hardware

Basic Skill in Upgrading PC hardware

Moderate Knowledge with Networking Technologies

Moderate Knowledge in VoIP Softphone

Good US English verbal and written communication skills

Ausbildung

High school diploma

CompTIA A+, Network+, or similar preferred

Jobbeschreibung

A tech company providing restaurant solutions is seeking a Helpdesk Tech II in San Francisco. The role involves supporting employees and contractors, addressing tickets, and performing user administration. Candidates should have 3 years of experience in a similar role, proficiency with Google Workspace and Okta, and strong communication skills. With competitive pay and benefits, this position offers a chance to make a significant impact in a dynamic environment.