IT Help Desk Tech — 1st/2nd Line Support (Temp‑to‑Hire)

The Cheesecake Factory Incorporated; Calabasas (CA); On-site; USD 37,195 - 41,328; Full time

Benefits offered by this job

Sick time

Medical plan available

Dining discount (25%-35%)

Job summary

A leading dining company is seeking an IT Help Desk Technician to provide first and second tier technical support for their operations. The role, based in Calabasas, offers a temp-to-hire opportunity where effective communication skills and a service-oriented attitude are critical. Required qualifications include over 2 years of experience in an IT help desk environment and proficiency in Windows and MS Office tools. This position includes hands-on technical problem solving and documentation, contributing to a collaborative team atmosphere.

Qualifications

• 2+ years of experience in IT Service/Help desk.
• Experience with basic networking principles.
• Knowledge of basic computer hardware and peripherals.

Responsibilities

• Provide 1st and 2nd tier technical support for restaurant and bakery locations.
• Solve technical issues methodically and facilitate repairs.
• Document problem-solving processes thoroughly.

Skills

Effective communication

Problem solving

Service orientation

Teamwork

Technical knowledge

Education

Some college and/or equivalent technical school

Tools

Windows 7

Windows 10

MS Office Tools

Active Directory

Job description

A leading dining company is seeking an IT Help Desk Technician to provide first and second tier technical support for their operations. The role, based in Calabasas, offers a temp-to-hire opportunity where effective communication skills and a service-oriented attitude are critical. Required qualifications include over 2 years of experience in an IT help desk environment and proficiency in Windows and MS Office tools. This position includes hands-on technical problem solving and documentation, contributing to a collaborative team atmosphere.