IT Support Engineer — Global Tech Ops

Stripe; United States; Remote; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

Stripe is seeking a Tier 1 IT HelpDesk Engineer for the AMER Corporate Technology Services team. You will provide in-person and remote support, handle onboarding/off-boarding, and manage SaaS tooling.

The role requires 2+ years in IT HelpDesk, strong knowledge of Apple systems, Google Workspace, Slack, Zoom, JIRA and Confluence, plus scripting experience. Youll work on a global team in a fast-paced environment.

Qualifikationen

• 2+ years of IT HelpDesk experience.
• Strong working knowledge of Apple systems and software.
• Strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence.
• Strong working knowledge of Atlassian JIRA and Confluence.
• Scripting knowledge (Ruby, Bash, Python).
• Imaging/endpoint management tools (DEP, FleetDM).

Aufgaben

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person, email, Slack or ticketing system.
• Provide in-person IT HelpDesk assistance to employees, contingent workers, and vendors.
• Walk customers through problem-solving processes and follow up to ensure issues have been resolved.
• Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation.
• Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence).
• Troubleshoot the company-provided hardware (macOS, Chrome OS, iOS, peripherals).

Kenntnisse

IT HelpDesk

Apple systems

Google Workspace

Slack

Zoom

JIRA

Confluence

Scripting

Tools

JIRA

Confluence

Google Workspace

Slack

Zoom

Apple Remote Desktop

Jobbeschreibung

Stripe is seeking a Tier 1 IT HelpDesk Engineer for the AMER Corporate Technology Services team. You will provide in-person and remote support, handle onboarding/off-boarding, and manage SaaS tooling.

The role requires 2+ years in IT HelpDesk, strong knowledge of Apple systems, Google Workspace, Slack, Zoom, JIRA and Confluence, plus scripting experience. Youll work on a global team in a fast-paced environment.