Helpdesk Tech II

SpotOn; San Francisco (CA); On-site; USD 41,328 - 57,859; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k with company match

RSUs

Paid vacation and holidays

Tuition reimbursement

Job summary

A tech company providing restaurant solutions is seeking a Helpdesk Tech II in San Francisco. The role involves supporting employees and contractors, addressing tickets, and performing user administration. Candidates should have 3 years of experience in a similar role, proficiency with Google Workspace and Okta, and strong communication skills. With competitive pay and benefits, this position offers a chance to make a significant impact in a dynamic environment.

Qualifications

• 3 years in similar Helpdesk role.
• 2 years with Google Apps for Business or similar service.
• 2 years with Okta or similar service.

Responsibilities

• Support SpotOn employees and contractors.
• Address tickets and perform recurring tasks.
• Handle user administration and desktop support.

Skills

Intermediate Knowledge of Okta User/Group Management

Intermediate Knowledge of Google Workspace User/Group Management

Intermediate Knowledge of Macintosh and Windows Configuration

Moderate Skill in Troubleshooting Desktop Hardware

Basic Skill in Upgrading PC hardware

Moderate Knowledge with Networking Technologies

Moderate Knowledge in VoIP Softphone

Good US English verbal and written communication skills

Education

High school diploma

CompTIA A+, Network+, or similar preferred

Job description

Join to apply for the Helpdesk Tech II role at SpotOn

About SpotOnWe’re not just building restaurant tech—we’re giving independent restaurants the tools to compete and win. From our award‑winning point‑of‑sale to AI‑powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

• Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users
• Rated the top‑rated point‑of‑sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
• Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

Helpdesk Technicians support SpotOn Employees and Contractors both global and local requiring attention to confidentiality. This is a generalist role involving a broad range of tasks. The major portion of the day is spent addressing tickets. Helpdesk also works on recurring tasks and special projects, including handling a wide range of responsibilities within the office to which they are assigned.

Essential Functions

• Keep regular office hours in assigned SpotOn office
• Handling tickets for tasks such as;
• User administration (onboarding, offboarding, changes, resets, unlocks, etc)
• Desktop support (hardware, software, and services)
• Licensing (provisioning and deprovisioning)
• Hardware requests
• Asset tracking (assignment, return, retirement)
• Auditing (User and Accounts)
• Regular maintenance and patching
• Basic hardware setup and repair

Minimum Qualifications

• Intermediate Knowledge of Okta User/Group Management
• Intermediate Knowledge of Google Workspace User/Group Management/Administration
• Intermediate Knowledge of Macintosh and Windows Configuration and Administration
• Moderate Skill in Troubleshooting Desktop Hardware
• Basic Skill in Upgrading and basic repair of PC hardware
• Moderate Knowledge with Networking Technologies
• Moderate Knowledge in VoIP Softphone and Telephony Services
• Good US English verbal and written communication skills (multi‑lingual preferred)

Experience Requirements

• 3 years in similar Helpdesk role
• 2 years with Google Apps for Business or similar service
• 2 years with Okta or similar service

Education Requirements

• High school diploma
• CompTIA A+, Network+, and/or Tech+ or similar preferred

Benefits:

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Compensation:

Our base pay range is $30/hr-42/hr for this role. Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan.

Base salary range: $30 USD - $42 USD. The base salary range listed will vary depending on location and experience.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an e‑verify company.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Software Development

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