Helpdesk Technician II — Impact IT Support for Restaurants

Precision Labs; Chicago (IL); Hybrid; USD 52.000 - 78.000; Vollzeit

Zusammenfassung

SpotOn in Chicago, IL is seeking a Helpdesk Technician to support employees and contractors, handling tickets, onboarding/offboarding, desktop hardware, and licensing. This generalist role serves as an escalation point and contributes to ongoing office tasks.

The role emphasizes regular hours, asset tracking, auditing, and participation in special projects. Strong English communication, Okta and Google Workspace knowledge, plus Windows/Mac configuration are required.

Qualifikationen

• Intermediate Knowledge of Okta User/Group Management
• Intermediate Knowledge of Google Workspace User/Group Management/Administration
• Intermediate Knowledge of Macintosh and Windows Configuration and Administration
• Moderate Skill in Troubleshooting Desktop Hardware
• Basic Skill in Upgrading and basic repair of PC hardware
• Moderate Knowledge with Networking Technologies
• Moderate Knowledge in VoIP Softphone and Telephony Services
• Good US English verbal and written communication skills (multi-lingual preferred)

Aufgaben

• Keep regular office hours in assigned SpotOn office
• Handling tickets for tasks such as;
• User administration (onboarding, offboarding, changes, resets, unlocks, etc)
• Desktop support (hardware, software, and services)
• Licensing (provisioning and deprovisioning)
• Hardware requests
• First response for issues from VIP (ELT & EAs)
• Asset tracking (assignment, return, retirement)
• Auditing (User and Accounts)
• Regular maintenance and patching
• Specialist for specific products and services
• Takes ownership of special projects as needed
• Respond to unexpected issues
• Other duties and projects as assigned

Kenntnisse

US English communication

VIP escalation

Ticket handling

Ausbildung

High school diploma

CompTIA A+ / Network+ or Tech+

Tools

Okta

Google Workspace

Macintosh/Windows configuration

Networking technologies

VoIP Softphone

Jobbeschreibung

SpotOn in Chicago, IL is seeking a Helpdesk Technician to support employees and contractors, handling tickets, onboarding/offboarding, desktop hardware, and licensing. This generalist role serves as an escalation point and contributes to ongoing office tasks.

The role emphasizes regular hours, asset tracking, auditing, and participation in special projects. Strong English communication, Okta and Google Workspace knowledge, plus Windows/Mac configuration are required.