Helpdesk Support Technician — On-Site IT Problem Solver

Placements24; Queenstown (MD); On-site; USD 11,000 - 17,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

On-site role

Modern IT equipment

Job summary

Placements24 is seeking a Helpdesk Support Technician to join the IT support team in Queenstown. The role provides first-line technical support to staff, diagnosing and resolving hardware and software issues, and maintaining IT equipment on-site.

Ideal candidates have strong problem-solving and communication skills, familiarity with ticketing systems, and the ability to manage multiple tasks. On-site role with opportunities for professional development within a collaborative IT team.

Qualifications

• Proven experience in a Helpdesk/IT support role.
• Strong hardware, Windows/macOS, and common software knowledge.
• Experience with network troubleshooting and TCP/IP.
• Familiarity with IT service ticketing systems.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Install, configure, and maintain computer hardware and software.
• Manage user accounts, permissions, and access rights.
• Respond to service desk tickets in a timely manner.
• Assist with setup and deployment of new hardware and software.
• Create and maintain IT documentation and troubleshooting procedures.
• Perform regular system maintenance and updates.
• Escalate unresolved issues to senior IT staff or vendors.
• Ensure compliance with IT security policies.

Skills

Helpdesk experience

Hardware & OS knowledge

Network troubleshooting

Ticketing systems

Problem solving

Communication skills

Independence & multitasking

Education

High school diploma or equivalent

Certifications (e.g., CompTIA A+, Network+)

Tools

IT ticketing systems

Job description

Placements24 is seeking a Helpdesk Support Technician to join the IT support team in Queenstown. The role provides first-line technical support to staff, diagnosing and resolving hardware and software issues, and maintaining IT equipment on-site.

Ideal candidates have strong problem-solving and communication skills, familiarity with ticketing systems, and the ability to manage multiple tasks. On-site role with opportunities for professional development within a collaborative IT team.