Helpdesk Support Technician

Placements24; Queenstown (MD); On-site; USD 11,000 - 17,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

On-site role

Modern IT equipment

Job summary

Placements24 is seeking a Helpdesk Support Technician to join the IT support team in Queenstown. The role provides first-line technical support to staff, diagnosing and resolving hardware and software issues, and maintaining IT equipment on-site.

Ideal candidates have strong problem-solving and communication skills, familiarity with ticketing systems, and the ability to manage multiple tasks. On-site role with opportunities for professional development within a collaborative IT team.

Qualifications

• Proven experience in a Helpdesk/IT support role.
• Strong hardware, Windows/macOS, and common software knowledge.
• Experience with network troubleshooting and TCP/IP.
• Familiarity with IT service ticketing systems.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Install, configure, and maintain computer hardware and software.
• Manage user accounts, permissions, and access rights.
• Respond to service desk tickets in a timely manner.
• Assist with setup and deployment of new hardware and software.
• Create and maintain IT documentation and troubleshooting procedures.
• Perform regular system maintenance and updates.
• Escalate unresolved issues to senior IT staff or vendors.
• Ensure compliance with IT security policies.

Skills

Helpdesk experience

Hardware & OS knowledge

Network troubleshooting

Ticketing systems

Problem solving

Communication skills

Independence & multitasking

Education

High school diploma or equivalent

Certifications (e.g., CompTIA A+, Network+)

Tools

IT ticketing systems

Job description

About the Role

Our client is seeking a skilled and reliable Helpdesk Support Technician to join their IT support team in Queenstown, Eastern Cape . This role is essential for providing first-line technical support to internal staff, ensuring the smooth operation of computer systems, software, and network infrastructure. You will be responsible for diagnosing and resolving hardware and software issues, responding to user requests, and maintaining IT equipment. The ideal candidate possesses strong technical aptitude, excellent problem-solving skills, and a commitment to providing timely and effective support. This is a fantastic opportunity to contribute your technical expertise within a supportive environment and advance your career in IT support. Join us in maintaining the technological backbone of our operations and ensuring our team has the tools they need to succeed.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Manage user accounts, permissions, and access rights.
• Respond to service desk tickets in a timely and efficient manner.
• Assist with the setup and deployment of new computer hardware and software.
• Create and maintain IT documentation, including user guides and troubleshooting procedures.
• Perform regular system maintenance and updates.
• Identify and escape unresolved issues to senior IT staff or external vendors.
• Ensure compliance with IT security policies and procedures.

Requirements

• Proven experience as a Helpdesk Technician, IT Support Specialist, or similar role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Experience with network troubleshooting and TCP/IP protocols.
• Familiarity with IT support ticketing systems.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage multiple priorities effectively.
• High school diploma or equivalent; relevant certifications (e.g., CompTIA A+, Network+) are a significant advantage.
• Customer-focused attitude with a commitment to providing excellent service.

Benefits

This position in Queenstown, Eastern Cape offers a competitive salary of R per annum , along with comprehensive medical aid and retirement fund benefits. Our client provides a supportive work environment with opportunities for professional development and continuous learning. You will have access to modern IT equipment and tools to perform your role effectively. While this role requires on-site presence, the company fosters a positive and collaborative team culture. Join a dedicated IT team that plays a crucial role in the company's operational success and offers a stable career path.