Tier 1 IT Help Desk Specialist - Windows, Mobile & Intune

Proven Recruiting; Irving (TX); On-site; USD 27,552 - 30,307; Full time

Job summary

A technology recruitment company in Texas is seeking a Help Desk Support Specialist to provide Tier 1 technical support for internal employees. The ideal candidate will have A+ certification and at least one year of experience in IT support, troubleshooting a variety of devices including Windows 11 and mobile laptops. Candidates should be strong communicators who can clearly explain technical issues to non-technical users. The role offers a pay range of $20 to $22 per hour.

Qualifications

• Minimum 1 year of experience in Help Desk, Service Desk, or IT Support.
• Familiarity with enterprise environments and ticketing systems.
• Ability to explain technical issues to non-technical users.

Responsibilities

• Provide Tier 1 technical support for internal employees.
• Handle inbound calls and help desk tickets via phone, Teams, and email.
• Troubleshoot Windows 11 devices, mobile phones, printers, and basic networks.

Skills

A+ certification

Troubleshooting technology

Strong communication

Fast typing (40+ WPM)

Tools

ServiceNow

Intune

Entra ID

Job description

A technology recruitment company in Texas is seeking a Help Desk Support Specialist to provide Tier 1 technical support for internal employees. The ideal candidate will have A+ certification and at least one year of experience in IT support, troubleshooting a variety of devices including Windows 11 and mobile laptops. Candidates should be strong communicators who can clearly explain technical issues to non-technical users. The role offers a pay range of $20 to $22 per hour.