Help Desk Technician — IT Support Pro in Austin

TEKsystems; Austin (TX); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental & Vision

Critical Illness

Accident

Hospital

401(k) Retirement Plan

Pre-tax and Roth post-tax

Life Insurance

Disability (Short/Long-term)

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems in Austin, TX is seeking a Contract IT Support Specialist to provide live phone and chat support for Windows, Mac, and Linux in a corporate setting. A strong customer service foundation and technical know-how are essential for resolving hardware, software, and connectivity issues.

Preferred certifications include CompTIA A+/Network+ or Cisco CCNA. This onsite role offers a pay range of $23.00/hour and a broad benefits package, with eligibility based on role and tenure.

Qualifications

• 1+ years of experience supporting Windows, Mac, or Linux in a corporate setting.
• Troubleshooting hardware, software, and connectivity issues.
• Familiarity with POS systems, thermal printers, thin clients, scanners, handheld terminals a plus.
• Strong customer service with live phone and chat support.
• Preferred IT certifications listed above.

Responsibilities

• Provide technical support to users via phone and chat.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Assist with retail technology and peripherals as needed.

Skills

OS support (Windows/macOS/Linux)

Hardware/Software troubleshooting

Retail tech familiarity (POS, printers

Excellent communication

Live phone & chat support

Education

IT certifications (CompTIA A+, Network+, Cisco CCNA)

Job description

TEKsystems in Austin, TX is seeking a Contract IT Support Specialist to provide live phone and chat support for Windows, Mac, and Linux in a corporate setting. A strong customer service foundation and technical know-how are essential for resolving hardware, software, and connectivity issues.

Preferred certifications include CompTIA A+/Network+ or Cisco CCNA. This onsite role offers a pay range of $23.00/hour and a broad benefits package, with eligibility based on role and tenure.