Desktop Support Specialist

The Fountain Group; Indianapolis (IN); On-site; USD 57,000 - 63,000; Full time

Job summary

The Fountain Group is seeking a Desktop Support Technician for 100% onsite work in Indianapolis. The role supports end users, mobile devices, and IT applications, with a 1-year duration and a pay rate of $29/hour. Ideal candidates have 2+ years of desktop support and ITIL knowledge.

Responsibilities include incident troubleshooting, hands-on support in GxP/R&D spaces, and providing guidance on IT tools. High school diploma required; degrees preferred; valid driver's license required.

Qualifications

• High School Diploma required.
• Associate's or Bachelor's degree preferred.
• Valid Driver's License required.

Responsibilities

• Provide onsite and remote IT support for end users, including desktop computers, laptops, peripherals, and mobile devices.
• Support customer-focused technology projects involving mobile devices, IT applications, and end-user computing hardware.
• Manage day-to-day IT operations independently and provide 2nd-level technical support for field-based and specialized environments, including GxP, laboratory, and R&D spaces.
• Troubleshoot incidents across network and system infrastructure, take ownership through resolution, and provide technical guidance to business groups on effective use of existing IT tools and technologies.

Skills

Desktop support

Onsite & remote

Mobile devices

2nd-level IT support

ITIL v3

MS Office

Troubleshooting

End-user hardware

GxP/R&D support

Lifting 50 lbs

Education

High School Diploma

Associate's degree

Bachelor's degree

Valid Driver's License

Tools

Job description

Job Description

Job Title: Desktop Support Technician
Location: 100% Onsite
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Pay Rate: $29/hour
Duration: 1 year, with extensions based on client need and performance

Provide onsite and remote IT support for end users, including desktop computers, laptops, peripherals, and mobile devices. Support customer-focused technology projects involving mobile devices, IT applications, and end-user computing hardware. Manage day-to-day IT operations independently and provide 2nd-level technical support for field-based and specialized environments, including GxP, laboratory, and R&D spaces. Troubleshoot incidents across network and system infrastructure, take ownership through resolution, and provide technical guidance to business groups on effective use of existing IT tools and technologies.

Education

• High School Diploma required
• Associate's or Bachelor's degree preferred
• Valid Driver's License required

Required Skills

• 2+ years of desktop support for PCs, laptops, and peripherals
• 2+ years of onsite and remote technical support
• 2+ years supporting mobile devices; Apple devices preferred
• 2+ years of hands‑on 2nd-level IT support
• ITIL v3 processes within an IT service delivery environment
• Microsoft Office: Word, Excel, PowerPoint
• Incident troubleshooting across network and system infrastructure
• End-user computing hardware and IT application support
• Support for specialized environments such as GxP, laboratories, and R&D
• Ability to lift 50 pounds

Preferred Skills

• Digital Workplace consulting experience
• Experience supporting mobile and end-user computing projects
• Technical consultancy for business functions and workflow/process improvement
• Experience supporting regulated or specialized IT environments