Help Desk Support Specialist

Dexian; Westbrook (ME); On-site; USD 27,552 - 29,384; Full time

Job summary

A leading IT services provider in Westbrook, Maine is seeking a skilled Help Desk Technician to join their on-site support team. The candidate will be responsible for configuring laptops and desktops, providing walk-up support, troubleshooting IT issues, and documenting resolutions. Strong customer service skills, troubleshooting abilities, and computer aptitude are essential. This full-time opportunity offers scheduled hours from Monday to Friday, 8 AM to 4 PM.

Qualifications

• Experience with configuring new computers.
• Strong troubleshooting skills and problem-solving abilities.

Responsibilities

• Answer incoming calls to Help Desk, providing telephone support to Employees for computer systems or applications problems.
• Troubleshoot problems and provide immediate resolution.
• Set clear and reasonable expectations as to resolution and time frame.
• Document issues and resolution on tracking system.

Skills

Customer Service

Help Desk/IT Troubleshooting

Computer Aptitude

Ability to Diagnose and Troubleshoot Software and Hardware Problems

Job description

Location: Westbrook, Maine 04092
Pay Rate: $20 - $21.33 hourly on W2

JOB SUMMARY

Schedule

Mon-Fri 8am-4pm (40 hrs/week)

Top (3) Required Skillsets

• Customer Service
• Help Desk/IT Troubleshooting
• Experience with configuring new computers

Additional Notes

This role will be a member of our on-site Help Desk support team. Your primary responsibilities will be configuring new devices (laptops, desktops, iPads) for internal employees. You will also be responsible for providing walk-up support to employees. This could include assisting migrating to a new laptop, password/account issues, or helping with their MS Office suite.

In This Role You Will

• Answer incoming calls to Help Desk, providing telephone support to Employees for computer systems or applications problems, personal computer, device or other related issues.
• Troubleshoot problems and provide immediate resolution, or perform additional research as needed to resolve issues.
• Perform root cause analysis and develop checklists for typical problems.
• Recommend procedures and control for problem prevention.
• Set clear and reasonable expectations as to resolution and time frame.
• Escalate problems to others as needed.
• Document issues and resolution on tracking system.
• Perform receiving function for incoming IT related hardware and software.
• Image and set up new and reconfigured personal computers.
• Share problem resolutions and unique cases with others on team to add to information knowledge base.
• Contribute to updated policies and procedures as needed.
• Discuss products, support and troubleshooting with hardware and software vendors as needed.

What You Need to Succeed

• Computer aptitude required
• Ability to diagnose and troubleshoot software and hardware problems

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.