Helpdesk Support

Apexon; Delaware; On-site; USD 40,000 - 60,000; Full time

Job summary

Apexon is looking for an IT Help Desk professional based in New Castle, DE. The successful candidate will provide technical support to users, troubleshoot issues, and communicate effectively across various channels.

Ideal candidates will possess strong problem-solving and analytical skills, along with excellent communication abilities. Join us to empower users through technology as part of a dynamic team committed to enhancing digital experiences.

Qualifications

• Strong problem-solving abilities in IT contexts.
• Good analytical skills to assess user issues.
• Excellent verbal and written communication skills.

Responsibilities

• Providing technical support to users and troubleshooting issues.
• Acting as the first point of contact for user queries.
• Documenting interactions and ensuring issues are resolved.

Skills

Problem-solving skills

Analytical skills

Excellent communication skills

Job description

Apexon is a digital technology services and platform solutions company that partners with clients to improve their digital experience and insight. With more than 25 years of experience, our 5000+ Apexers in more than 10 offices worldwide are helping companies enhance their digital experience with their customers.

We work in the areas of digital experience, analytics, AI and cloud to unlock the power of technology for our clients to empower humans with intelligent and experiential solutions. We enable #HumanFirstDigital.

Job Description

Role Title: IT Help Desk

Position: 1

Location: New Castle, DE.

Required Skills:

• Problem-solving skills.
• Analytical skills.
• Excellent communication skills, written and verbal.

Responsibilities:

• Providing technical support to users, troubleshooting issues, and offering guidance on computer hardware, software, and other IT-related problems.
• They act as the first point of contact for users, addressing their queries and concerns via various channels like phone, email, chat, or in person.
• Help desk staff also document interactions, escape complex issues, and follow up with users to ensure problems are resolved.

Additional Information

All your information will be kept confidential according to EEO guidelines.