Help Desk Analyst

SpikeIT Global Solutions, Inc.; Trenton (AL); On-site; USD 42,000 - 55,000; Full time

Job summary

The Help Desk Coordinator role at SpikeIT Global Solutions, Inc. supports users with Windows, Office 365, and related applications, ensuring timely resolution.

Onsite training will occur at 25 Market St., Trenton, NJ, with onboarding that covers AOC procedures and systems. The ideal candidate will have a 2-year college degree or equivalent technical study, strong communication skills, and the ability to troubleshoot across a fast-paced environment while maintaining documentation and following

Qualifications

• 2-year college degree or equivalent technical study preferred.
• Training on AOC mainframe systems will be provided.
• Excellent communication skills required.

Responsibilities

• Maintain knowledge of day-to-day operating environment, tools, and applications.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Support site operations and project-specific assignments as needed.
• Provide support for AOC business applications and follow-up with end users per policies.
• Ensure documented closure of problems and adherence to Help Desk procedures.

Skills

Clear communication

Microsoft Windows knowledge

Customer support

Troubleshooting

Education

Two-year college degree or equivalent technical study

Tools

Windows 10

Windows Server

Active Directory

Office 365

Excel

Word

Visio

Job description

Company Description

Job Description

Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.

All training will be conducted on premises at 25 Market St. Trenton, NJ.
2-year college degree or equivalent technical study - preferred
Training on the AOC procedures and system will be provided.
Engagement will be extended.

SUMMARY

The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.

Qualifications and Skills Desired

• Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided.
• Experience using Microsoft Excel, Word and Visio
• Must have good clear communication skills

Responsibilities

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.

Additional Information

All your information will be kept confidential according to EEO guidelines.