Helpdesk Specialist

Maximus; Colorado Springs (CO); On-site; USD 42,000 - 66,000; Full time

Job summary

Maximus is seeking a Helpdesk Specialist to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. As a Helpdesk Specialist, you will triage, research, and answer questions regarding the program and systems, delivering timely technical support to users and clients.

This role emphasizes customer service, incident logging, clear communication with stakeholders, and efficient resolution times.

Job description

Maximus is seeking a Helpdesk Specialist to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland.

As a Helpdesk Specialist, you will be responsible for providing technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems.

This position is on-site in Colorado Springs, CO and requires a secret clearance.