Helpdesk Shift Supervisor

Maximus; Colorado Springs (CO); On-site; USD 50,000 - 75,000; Full time

Job summary

Maximus is seeking a Helpdesk Shift Supervisor to provide expertise to a federal client in support of mission-critical systems that help defend our homeland. You will triage issues, research solutions, and answer questions related to the program and its systems, while mentoring and escalating as needed.

Shifts rotate with mission needs and schedules are assigned, not chosen. The role is on-site in Colorado Springs, CO and requires an active Secret clearance.

Responsibilities

• Provide technical support to users and clients by triaging issues, researching solutions, and answering questions related to the program and its systems.
• Supervise Operations Support Center operators, acting as a mentor and a direct line of escalation.
• Note: shifts rotate with mission needs; schedules are assigned, not selected.

Job description

Maximus is seeking a Helpdesk Shift Supervisor to provide expertise to a federal client in support of mission-critical systems that help defend our homeland.

As the Helpdesk Shift Supervisor, you will provide technical support to users and clients by triaging issues, researching solutions, and answering questions related to the program and its systems. You will also supervise Operations Support Center operators, serving as both a mentor and a direct line of escalation. It is a strong fit for a service desk, help desk, or operations center professional who enjoys leading people and keeping a mission running.

Shifts rotate with mission needs and schedules are assigned, not selected.

This role is on-site in Colorado Springs, CO and requires an active Secret clearance.