Onsite Helpdesk Technician - Secret Clearance

Maximus; Annapolis (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Maximus is seeking a Helpdesk Specialist to support a federal client’s mission critical systems. You will triage, research, and respond to user questions, providing technical assistance via phone, email, or in person at the Annapolis Junction site.

Active Secret clearance is required; US citizens only. 1-3+ years in Helpdesk/ServiceDesk, knowledge of ServiceNow or similar ticketing systems, and ability to participate in a 24x7 on-call rotation with up to 12-hour shifts, weekends and holidays.

Qualifications

• 1-3+ years of experience in Helpdesk/ServiceDesk/Call Center or equivalent customer-service experience.
• Active Secret clearance is required.
• U.S. citizens only due to contract requirements.

Responsibilities

• Respond to phone, email, and in-person technical requests.
• Identify, research, and resolve technical problems.
• Document and track issues to ensure timely resolution.
• Assist with account provisioning and access rights.

Skills

Helpdesk experience

ServiceNow

Incident management

Customer service

Education

High school diploma

Tools

ServiceNow

Incident management system

Job description

Maximus is seeking a Helpdesk Specialist to support a federal client’s mission critical systems. You will triage, research, and respond to user questions, providing technical assistance via phone, email, or in person at the Annapolis Junction site.

Active Secret clearance is required; US citizens only. 1-3+ years in Helpdesk/ServiceDesk, knowledge of ServiceNow or similar ticketing systems, and ability to participate in a 24x7 on-call rotation with up to 12-hour shifts, weekends and holidays.