24/7 Helpdesk Specialist with Secret Clearance

Maximus; Corridor North (MD); On-site; USD 34,000 - 41,000; Full time

Job summary

Maximus is seeking a front-line Helpdesk Analyst to provide technical assistance via phone, email, or in person. You will troubleshoot hardware and software issues, manage user accounts, and document incidents in our ticketing system.

This role operates in a 24x7 environment with on-call rotations and possible after-hours shifts. Ideal candidates have 1–3+ years in Helpdesk/Service Desk, US citizenship, and an Active Secret clearance.

Qualifications

• Active Secret clearance required.
• US citizenship only.
• 1-3+ years in Helpdesk/Service Desk or customer service.
• Experience with incident management tools such as ServiceNow.
• Willingness to participate in 24x7 on-call rotations.

Responsibilities

• Respond to telephone calls, emails, and in-person requests for technical support.
• Identify, research, and resolve technical problems; document, track, and monitor problems.
• Create and manage user accounts, passwords, and access rights for multiple applications.
• Log events and resolutions in the incident management system; escalate unresolved issues.

Skills

Helpdesk experience

ServiceNow

Customer service

Security clearance

Education

High school diploma or GED

Tools

Ticketing system

ServiceNow

Job description

Maximus is seeking a front-line Helpdesk Analyst to provide technical assistance via phone, email, or in person. You will troubleshoot hardware and software issues, manage user accounts, and document incidents in our ticketing system.

This role operates in a 24x7 environment with on-call rotations and possible after-hours shifts. Ideal candidates have 1–3+ years in Helpdesk/Service Desk, US citizenship, and an Active Secret clearance.