Helpdesk Shift Supervisor

Maximus; Maryland; On-site; USD 60,000 - 80,000; Full time

Job summary

Maximus is seeking a Helpdesk Shift Supervisor for its federal client in Annapolis Junction, MD. This role involves providing technical support to users and mentoring Operations Support Center operators.

The Helpdesk Shift Supervisor will supervise, troubleshoot program issues, and act as a direct escalation point. A Secret security clearance is required. This position offers the chance to make a significant impact in defense of our Homeland.

Qualifications

• Experience providing technical support to users.
• Strong mentoring and leadership skills.
• Ability to triage and troubleshoot issues effectively.

Responsibilities

• Provide technical support by triaging and answering questions.
• Supervise and mentor other Operations Support Center operators.
• Serve as a direct line of escalation.

Job description

Overview

Maximus is seeking a Helpdesk Shift Supervisor to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland.

Responsibilities

Provide technical support to users and clients by triaging, researching, and answering questions regarding the program and systems. Supervise other Operations Support Center operators, act as mentors, and serve as a direct line of escalation.

Location

This role is on-site in Annapolis Junction, MD.

Security Clearance

Requires a Secret security clearance.