Helpdesk Shift Lead with Secret Clearance

Maximus Federal; Maryland; On-site; USD 70,000 - 95,000; Full time

Job summary

Maximus Federal in Annapolis Junction, MD, seeks a Helpdesk Shift Supervisor to oversee a federal program's user support operations on-site. You will triage issues, research questions, and provide timely resolutions to mission-critical systems.

The role requires supervising other Operations Support Center staff, mentoring juniors, and acting as a direct escalation point. A Secret clearance is required to support sensitive defense-related services.

Qualifications

• Experience providing technical support to users
• Ability to triage and resolve questions
• Experience supervising Operations Support Center staff
• Security clearance (Secret) required

Responsibilities

• Provide technical support to users and clients for programs and systems
• Triages, researches, and answers questions
• Supervise Operations Support Center operators
• Mentor and escalation point for staff

Skills

Helpdesk supervision

Technical support

Triaging

Mentoring

Escalation

Job description

Maximus Federal in Annapolis Junction, MD, seeks a Helpdesk Shift Supervisor to oversee a federal program's user support operations on-site. You will triage issues, research questions, and provide timely resolutions to mission-critical systems.

The role requires supervising other Operations Support Center staff, mentoring juniors, and acting as a direct escalation point. A Secret clearance is required to support sensitive defense-related services.