Helpdesk Shift Supervisor

Maximus Federal; Maryland; On-site; USD 70,000 - 95,000; Full time

Job summary

Maximus Federal in Annapolis Junction, MD, seeks a Helpdesk Shift Supervisor to oversee a federal program's user support operations on-site. You will triage issues, research questions, and provide timely resolutions to mission-critical systems.

The role requires supervising other Operations Support Center staff, mentoring juniors, and acting as a direct escalation point. A Secret clearance is required to support sensitive defense-related services.

Qualifications

• Experience providing technical support to users
• Ability to triage and resolve questions
• Experience supervising Operations Support Center staff
• Security clearance (Secret) required

Responsibilities

• Provide technical support to users and clients for programs and systems
• Triages, researches, and answers questions
• Supervise Operations Support Center operators
• Mentor and escalation point for staff

Skills

Helpdesk supervision

Technical support

Triaging

Mentoring

Escalation

Job description

Description & RequirementsMaximus is seeking a Helpdesk Shift Supervisor to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland.As Helpdesk Shift Supervisor, you will be responsible for providing technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems. You will also be responsible for supervising other Operations Support Center operators, and act as both mentors and a direct line of escalation.This role is on-site in Annapolis Junction, MD and requires a Secret security clearance.Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS146, T2, Band 5Minimum RequirementsTCS146, T2, Band 5EEO StatementMaximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.Pay TransparencyMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.AccommodationsMaximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at [e-mail].