On-Site Helpdesk Site Lead - Secret Clearance

Maximus; Annapolis (MD); On-site; USD 110,000 - 140,000; Full time

Job summary

Maximus is seeking an on-site Site Lead for the Operations Support Center in Annapolis Junction, MD. The role requires leading OSC operations, coordinating with government stakeholders, and delivering high-quality customer support while ensuring SLAs are met.

Active Secret clearance and US citizenship are required, with at least 12 years of IT service/support experience. This is a full-time, on-site position with potential for on-call scheduling.

Qualifications

• Active Secret clearance required.
• US Citizens only due to contract.
• 12+ years in help desk, service desk, OSC, or similar IT support operations.

Responsibilities

• Lead OSC operators to meet SLAs and ensure 24x7 support readiness.
• Coordinate with contract and government stakeholders on issues.
• Develop and maintain SOPs, reports, and PMR materials.
• Create operational reports and PMR presentations.

Skills

Secret clearance

Leadership

Communication

Incident management

Help desk operations

SLA management

Team coaching

On-call coordination

Tools

ServiceNow

Job description

Maximus is seeking an on-site Site Lead for the Operations Support Center in Annapolis Junction, MD. The role requires leading OSC operations, coordinating with government stakeholders, and delivering high-quality customer support while ensuring SLAs are met.

Active Secret clearance and US citizenship are required, with at least 12 years of IT service/support experience. This is a full-time, on-site position with potential for on-call scheduling.