Helpdesk Scheduler & Client Support Coordinator

Yeo & Yeo CPAs & Advisors; Saginaw (MI); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

This is a position in our Saginaw офис

Job summary

Yeo & Yeo Technology in Michigan is seeking a full-time Scheduler/Coordinator to organize and schedule service requests for internal and external clients in a fast-paced environment, delivering superior customer service while troubleshooting questions, issues and projects.

Key duties include logging requests in a helpdesk, using call tracking software, maintaining procedures, multi-tasking, tracking tools and inventory, and communicating with customers.

Qualifications

• Minimum of 2 years previous experience in customer service.
• Knowledge of common computer hardware, software applications and operating systems.
• Excellent verbal and written communication skills.
• Customer service driven; able to work in a fast-paced environment.

Responsibilities

• Works with customers to solve problems, assist with inquiries, etc.
• Accurately logs client and employee service requests within a helpdesk setting
• Ability to use call tracking software, maintaining operating procedures
• Ability to effectively multi task
• Utilize the proper support mechanism in response to service requests
• Ability to track the use of Tools and Inventory
• Respond to customer inquiries through various forms of communication
• Ability to work in a team setting

Skills

Customer service

Communication

Call tracking software

Tools

Helpdesk software

Job description

Yeo & Yeo Technology in Michigan is seeking a full-time Scheduler/Coordinator to organize and schedule service requests for internal and external clients in a fast-paced environment, delivering superior customer service while troubleshooting questions, issues and projects.

Key duties include logging requests in a helpdesk, using call tracking software, maintaining procedures, multi-tasking, tracking tools and inventory, and communicating with customers.