Helpdesk Coordinator

Yeo & Yeo CPAs & Advisors; Saginaw (MI); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

This is a position in our Saginaw офис

Job summary

Yeo & Yeo Technology in Michigan is seeking a full-time Scheduler/Coordinator to organize and schedule service requests for internal and external clients in a fast-paced environment, delivering superior customer service while troubleshooting questions, issues and projects.

Key duties include logging requests in a helpdesk, using call tracking software, maintaining procedures, multi-tasking, tracking tools and inventory, and communicating with customers.

Qualifications

• Minimum of 2 years previous experience in customer service.
• Knowledge of common computer hardware, software applications and operating systems.
• Excellent verbal and written communication skills.
• Customer service driven; able to work in a fast-paced environment.

Responsibilities

• Works with customers to solve problems, assist with inquiries, etc.
• Accurately logs client and employee service requests within a helpdesk setting
• Ability to use call tracking software, maintaining operating procedures
• Ability to effectively multi task
• Utilize the proper support mechanism in response to service requests
• Ability to track the use of Tools and Inventory
• Respond to customer inquiries through various forms of communication
• Ability to work in a team setting

Skills

Customer service

Communication

Call tracking software

Tools

Helpdesk software

Job description

Yeo & Yeo Technology is a premier IT solutions provider in Michigan, delivering managed IT and cybersecurity services, knowledge-based technology solutions and full-service systems integration since 1984. For over four decades, we have empowered our clients to enhance efficiency and profitability by proactively managing their IT infrastructure.

Position Summary

We are seeking a full-time Scheduler/Coordinator. The Scheduler/Coordinator will be responsible for effectively organizing and scheduling service requests for internal and external clients in a fast-paced environment. This position will enthusiastically provide superior customer service skills while troubleshooting client questions, issues and projects.

Key Responsibilities

• Works with customers to solve problems, assist with inquiries, etc.
• Accurately logs client and employee service requests within a helpdesk setting
• Ability to use call tracking software, maintaining operating procedures
• Ability to effectively multi task
• Utilize the proper support mechanism in response to service requests
• Ability to track the use of Tools and Inventory
• Respond to customer inquiries through various forms of communication
• Ability to work in a team setting

Qualifications

• Minimum of 2 years previous experience in customer service
• Knowledge of common computer hardware, software applications and operating systems
• Excellent verbal and written communication skills
• Customer service driven
• Ability to work in a fast-paced environment

Leadership

• Ability to work through client issues and their impact to business while determining a solution focused resolution
• Learn and understand how the position is critical to the success of the organization and be willing to accept responsibility and be accountable for own actions

Benefits & Perks

We are committed to investing in our people, both professionally and personally. Our comprehensive benefits and perks package is designed to support your well-being and career growth, and includes:

• This is a position in our Saginaw office
• Competitive salary and bonus opportunities
• Excellent medical, dental, and vision plan options
• 401(k) plan with company match
• Life insurance
• Referral programs
• Community service opportunities
• Dress for your day attire
• Fun company events