Helpdesk Coordinator

Yeo & Yeo; Saginaw (MI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive salary and bonus

Excellent medical, dental, and vision

401(k) plan with company match

Life insurance

Referral programs

Community service opportunities

Dress for your day attire

Fun company events

Saginaw office location

Job summary

Yeo & Yeo Technology is seeking a full-time Scheduler/Coordinator to organize and schedule service requests for internal and external clients in a fast-paced environment. The role emphasizes delivering superior customer service while troubleshooting client questions and projects.

The position supports scheduling across our Saginaw office, with competitive salary and benefits, and opportunities for professional growth within a dynamic IT solutions provider.

Qualifications

• Minimum of 2 year’s previous experience in customer service.
• Excellent verbal and written communication skills.
• Knowledge of common computer hardware, software applications and operating systems.
• Customer service driven.
• Ability to work in a fast-paced environment.

Responsibilities

• Works with customers to solve problems and assist with inquiries.
• Accurately logs client and employee service requests within a helpdesk setting.
• Uses call tracking software and maintains operating procedures.
• Ability to multi-task effectively.
• Responds to service requests through appropriate communication channels.
• Tracks use of tools and inventory.
• Works well in a team setting.

Skills

Customer service

Verbal & written communication

Teamwork

Fast-paced environment

Hardware/software knowledge

Tools

Call tracking software

Job description

Come grow with us.

Yeo & Yeo Technology is a premier IT solutions provider in Michigan, delivering managed IT and cybersecurity services, knowledge-based technology solutions and full-service systems integration since 1984. For over four decades, we have empowered our clients to enhance efficiency and profitability by proactively managing their IT infrastructure.

We believe our people are our future. We provide a dynamic environment for individuals with the drive to become leaders in the IT industry. At Yeo & Yeo, your career path is a collaborative journey. You will be equipped with comprehensive career development resources, advocacy experiences, and clear choices for advancement. We are committed to supporting your growth into leadership positions and fostering a healthy work-life balance.

By applying today, you are taking the first step toward joining a team of enthusiastic, creative, and intelligent problem-solvers. Together, we work toward a common goal: delivering innovative technology solutions that drive operational efficiency and help businesses achieve their IT objectives.

Position Summary

We are seeking a full-time Scheduler/Coordinator. The Scheduler/Coordinator will be responsible for effectively organizing and scheduling service requests for internal and external clients in a fast-paced environment. This position will enthusiastically provide superior customer service skills while troubleshooting client questions, issues and projects.

Key Responsibilities

• Works with customers to solve problems, assist with inquiries, etc.
• Accurately logs client and employee service requests within a helpdesk setting
• Ability to use call tracking software, maintaining operating procedures
• Ability to effectively multi task
• Utilize the proper support mechanism in response to service requests
• Ability to track the use of Tools and Inventory
• Respond to customer inquiries through various forms of communication
• Ability to work in a team setting

Qualifications

• Minimum of 2 year’s previous experience in customer service
• Knowledge of common computer hardware, software applications and operating systems
• Excellent verbal and written communication skills
• Customer service driven
• Ability to work in a fast-paced environment

Leadership

• Ability to work through client issues and their impact to business while determining a solution focused resolution
• Learn and understand how position is critical to the success of the organization and be willing to accept responsibility and be accountable for own actions

Benefits & Perks

We are committed to investing in our people, both professionally and personally. Our comprehensive benefits and perks package is designed to support your well-being and career growth, and includes:

• This is a position in our Saginaw office
• Competitive salary and bonus opportunities
• Excellent medical, dental, and vision plan options
• 401(k) plan with company match
• Life insurance
• Referral programs
• Community service opportunities
• Dress for your day attire
• Fun company events