IT Helpdesk Coordinator — Scheduling & Client Support

Yeo & Yeo; Saginaw (MI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive salary and bonus

Excellent medical, dental, and vision

401(k) plan with company match

Life insurance

Referral programs

Community service opportunities

Dress for your day attire

Fun company events

Saginaw office location

Job summary

Yeo & Yeo Technology is seeking a full-time Scheduler/Coordinator to organize and schedule service requests for internal and external clients in a fast-paced environment. The role emphasizes delivering superior customer service while troubleshooting client questions and projects.

The position supports scheduling across our Saginaw office, with competitive salary and benefits, and opportunities for professional growth within a dynamic IT solutions provider.

Qualifications

• Minimum of 2 year’s previous experience in customer service.
• Excellent verbal and written communication skills.
• Knowledge of common computer hardware, software applications and operating systems.
• Customer service driven.
• Ability to work in a fast-paced environment.

Responsibilities

• Works with customers to solve problems and assist with inquiries.
• Accurately logs client and employee service requests within a helpdesk setting.
• Uses call tracking software and maintains operating procedures.
• Ability to multi-task effectively.
• Responds to service requests through appropriate communication channels.
• Tracks use of tools and inventory.
• Works well in a team setting.

Skills

Customer service

Verbal & written communication

Teamwork

Fast-paced environment

Hardware/software knowledge

Tools

Call tracking software

Job description

Yeo & Yeo Technology is seeking a full-time Scheduler/Coordinator to organize and schedule service requests for internal and external clients in a fast-paced environment. The role emphasizes delivering superior customer service while troubleshooting client questions and projects.

The position supports scheduling across our Saginaw office, with competitive salary and benefits, and opportunities for professional growth within a dynamic IT solutions provider.