E-commerce Customer Service Representative

Placements24; Queenstown (MD); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

Paid time off

Job summary

Placements24 is seeking an E-commerce Customer Service Representative in Queenstown, MD to deliver exceptional support across orders, inquiries, and product information. You will be the frontline contact, handling emails, calls, and chats with empathy and professionalism.

The role emphasizes problem solving, timely resolutions, and CRM documentation to improve customer satisfaction and brand loyalty within a fast-paced online store environment.

Qualifications

• Minimum 1–2 years in a customer service role, preferably in e-commerce.
• Strong written and verbal communication with a professional tone.
• Proficient with CRM systems and online storefront platforms.

Responsibilities

• Answer inquiries via email, phone, and live chat about orders, products, shipping, and returns.
• Resolve issues promptly and escalate when needed.
• Process orders, cancellations, and returns accurately in the system.
• Provide product information to help customers make informed choices.
• Document interactions and resolutions in the CRM for analysis.
• Suggest improvements by identifying recurring problems.

Skills

Customer service experience

Excellent communication

Multitasking

Time management

Education

High school diploma

Tools

CRM software

E-commerce platforms

Job description

About the Role

Our client is seeking a dedicated and empathetic E-commerce Customer Service Representative to join their support team in Queenstown . This role is essential for ensuring a positive customer experience by providing timely and effective assistance with inquiries, orders, and issues related to their online store. You will be the frontline contact for customers, resolving problems efficiently and professionally, thereby building customer loyalty and enhancing brand reputation. This is a valuable opportunity for an individual passionate about customer satisfaction to contribute to the success of an e-commerce business in Queenstown .

Key Responsibilities

• Respond to customer inquiries via email, phone, and live chat regarding orders, products, shipping, and returns.
• Resolve customer issues promptly and effectively, escalating complex problems to the appropriate departments when necessary.
• Process orders, cancellations, and returns accurately and efficiently within the e-commerce system.
• Provide product information and support to customers, helping them make informed purchasing decisions.
• Document all customer interactions and resolutions in the CRM system for tracking and analysis.
• Contribute to customer service improvement initiatives by identifying recurring issues and suggesting solutions.

Requirements

• Previous experience in a customer service role , preferably within an e-commerce environment.
• Excellent communication skills, both written and verbal, with a clear and professional tone.
• Proficiency in using customer relationship management (CRM) software and e-commerce platforms.
• Strong problem-solving skills and the ability to handle challenging customer situations with patience and empathy.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced setting.
• High school diploma or equivalent; further education or certifications in customer service are a plus.

Benefits

• Competitive starting salary with opportunities for increases based on performance.
• Hybrid work model offering flexibility for work-life balance.
• Basic health benefits and paid time off.
• Training and development opportunities within the customer service field.
• A supportive and team-oriented work environment in Queenstown .