Remote Help Desk Analyst — IT Troubleshooter & Advocate

World Travel Holdings Inc; Fort Lauderdale (FL); Remote; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with discretionary company map

Paid time off and holidays

Travel discounts

Employee Assistance Program (EAP)

Professional development and learning

Job summary

World Travel Holdings is seeking a detail-oriented, remote Help Desk Analyst to join our End User Support Team. This position focuses on resolving issues reported through our Ticketing System and keeping our technology running smoothly.

The role requires Saturday through Wednesday, 11am to 8pm EST, strong verbal and written communication, Windows 11, AD/Azure, and Microsoft 365 proficiency, plus a customer-service mindset and thorough documentation.

Qualifications

• High school diploma or equivalent and prior experience in a technical support or help desk role.
• Experience using a ticketing system to document, prioritize, and resolve end-user support requests in a remote environment.
• Knowledge of Microsoft Windows 11 desktops and laptops; experience with Windows Server administration and troubleshooting.
• Experience supporting Microsoft Exchange Server on-premises and Exchange Online.

Responsibilities

• Resolve issues reported through the ticketing system to keep end-user devices and applications functioning.
• Document troubleshooting steps clearly for team visibility and future reference.
• Communicate effectively with users and collaborate with the Help Desk team.
• Follow policies and procedures to ensure consistent and high-quality support.

Skills

Problem Solving

Technical Knowledge

Resource Management

Security Mindfulness

Communication & Collaboration

Composure & Patience

Adaptability

Customer Service Mindset

Organization

Attention to Detail

Follow-through & Ownership

Documentation Discipline

Education

High school diploma or equivalent

Technical certification (A+ and Network+)

Tools

Windows 11

Windows Server

Active Directory

Azure Active Directory

Microsoft 365

Exchange Server

MacOS

Job description

World Travel Holdings is seeking a detail-oriented, remote Help Desk Analyst to join our End User Support Team. This position focuses on resolving issues reported through our Ticketing System and keeping our technology running smoothly.

The role requires Saturday through Wednesday, 11am to 8pm EST, strong verbal and written communication, Windows 11, AD/Azure, and Microsoft 365 proficiency, plus a customer-service mindset and thorough documentation.