Remote IT Help Desk Analyst I

Atrium Health; Charlotte (NC); Remote; USD 33,000 - 50,000; Full time

Job summary

Advocate Health is seeking a Service Desk Analyst to provide initial technical support for desktops, servers, applications and hardware. This fully remote role requires 40 hours per week, Monday through Friday, 8 AM to 5 PM, and is limited to the states listed in the job description.

Ideal candidates will have at least 1 year in customer service or a service desk, strong communication skills, and the ability to document interactions clearly in the ticketing system.

Qualifications

• Minimum 1 year of experience in customer service, call center, or Service Desk support.
• Strong interpersonal and communication skills.
• Basic understanding of LAN/WAN software, desktops, printers and applications.

Responsibilities

• Provides initial technical support for desktops, servers, applications and hardware.
• Answers questions, troubleshoots and resolves basic problems; escalates complex issues.
• Documents all interactions in the service management system and maintains ticket accuracy.

Skills

Customer service

Technical aptitude

Communication skills

Analytical thinking

Multitasking

Education

High School diploma or equivalent

Tools

Call tracking system

Job description

Advocate Health is seeking a Service Desk Analyst to provide initial technical support for desktops, servers, applications and hardware. This fully remote role requires 40 hours per week, Monday through Friday, 8 AM to 5 PM, and is limited to the states listed in the job description.

Ideal candidates will have at least 1 year in customer service or a service desk, strong communication skills, and the ability to document interactions clearly in the ticketing system.