Help Desk Technician — School & Municipal IT Support

Suzor IT, LLC; Gardner (MA); On-site; USD 3,044,000 - 3,540,000; Full time

Benefits offered by this job

401(k)

Paid time off

Mileage reimbursement

Job summary

Suzor IT, LLC in Massachusetts is seeking a friendly Help Desk Technician to support K-12 and municipal customers. The role involves assisting teachers and staff, resolving technical issues, and guiding users through IT processes.

This is a temporary, fixed-term position covering a military leave, with an expected end date of August 23, 2027. You will join a small team including a lead technician and a Director of IT to deliver reliable technology services.

Qualifications

• 2+ years of customer service experience.
• CompTIA A+ certification (Preferred).
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Attention to detail.
• Good problem-solving skills.

Responsibilities

• Providing support to users in person, over the phone, or via remote access.
• Establishing good relationships with all departments and colleagues.
• Diagnosing/troubleshooting issues with computer software, peripherals, and hardware.
• Installing and configuring hardware and software components.
• Repairing or replacing damaged hardware.
• Educating staff on best technology/security practices.
• Performing tests and evaluations of new software and hardware.
• Creating and managing technical documentation.
• Providing basic computer training.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Attention to detail

Education

CompTIA A+

Job description

Suzor IT, LLC in Massachusetts is seeking a friendly Help Desk Technician to support K-12 and municipal customers. The role involves assisting teachers and staff, resolving technical issues, and guiding users through IT processes.

This is a temporary, fixed-term position covering a military leave, with an expected end date of August 23, 2027. You will join a small team including a lead technician and a Director of IT to deliver reliable technology services.