Help Desk Technician (10-Month Term)

Suzor IT, LLC; Gardner (MA); On-site; USD 3,044,000 - 3,540,000; Full time

Benefits offered by this job

401(k)

Paid time off

Mileage reimbursement

Job summary

Suzor IT, LLC in Massachusetts is seeking a friendly Help Desk Technician to support K-12 and municipal customers. The role involves assisting teachers and staff, resolving technical issues, and guiding users through IT processes.

This is a temporary, fixed-term position covering a military leave, with an expected end date of August 23, 2027. You will join a small team including a lead technician and a Director of IT to deliver reliable technology services.

Qualifications

• 2+ years of customer service experience.
• CompTIA A+ certification (Preferred).
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Attention to detail.
• Good problem-solving skills.

Responsibilities

• Providing support to users in person, over the phone, or via remote access.
• Establishing good relationships with all departments and colleagues.
• Diagnosing/troubleshooting issues with computer software, peripherals, and hardware.
• Installing and configuring hardware and software components.
• Repairing or replacing damaged hardware.
• Educating staff on best technology/security practices.
• Performing tests and evaluations of new software and hardware.
• Creating and managing technical documentation.
• Providing basic computer training.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Attention to detail

Education

CompTIA A+

Job description

About Suzor IT:

Suzor IT provides a turn-key technology department for K-12 schools and Municipalities. Our team works closely with K-12 students, teachers, parents, and municipal employees to help them implement and utilize technology on a daily basis.

An Ideal Candidate Is:

An ideal candidate is someone who is friendly, eager to learn with a passion for helping people. If you come with the people skills, we can teach you the tech skills.

Helpdesk Technician Job Description

We are looking for an individual to work directly with our K-12 and/or Municipal customers. The day-to-day role will include helping teachers teach, students learn, and municipal employees serve their communities through supporting their technology needs. This is a temporary, fixed-term position covering an employee on military leave. The start date will be determined by the hiring timeline, and the expected end date is approximately August 23, 2027.

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating issues when necessary.

The individual will be working alongside a team which includes a lead technician, virtual office tech, and a Director of IT to meet the goals and needs of the school.

Help Desk Technician Responsibilities:

• Providing support to users in person, over the phone, or via remote access. This includes communicating technical information in a clear and understandable manner to non-technical users.


• Establishing good relationships with all departments and colleagues.


• Diagnosing/troubleshooting issues with computer software, peripherals, and hardware.


• Installing and configuring hardware and software components.


• Repairing or replacing damaged hardware.


• Educating staff on best technology/security practices.


• Performing tests and evaluations of new software and hardware.


• Creating and managing technical documentation.


• Providing basic computer training.

Help Desk Technician Requirements:

• 2+ years of customer service experience.


• Relevant License/Certification - CompTIA A+ (Preferred)


• Excellent written and verbal communication skills.


• Good interpersonal skills.


• Attention to detail.


• Good problem-solving skills.

Help Desk Technician Compensation, Benefits, Schedule, and Location

• Compensation: $22.50 to $26.50 per hour


• Schedule: Monday through Friday 7:30am-3:30pm


• Location: This position may require some travel.


• Benefits include:
  
  
  • 401(k)
  
  
  • Paid time off
  
  
  • Mileage reimbursement