Help Desk Technician - Remote Options + Bonuses

Audit-Tel Inc; Cincinnati (OH); Sur place; USD 39 000 - 45 000; Plein temps

Avantages offerts par ce poste

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

Retirement Plan

Work From Home Days Provided

Résumé du poste

Inverse Technology Solutions in Cincinnati, OH is seeking a IT Help Desk Support Technician for full-time employment. The role involves opening and routing tickets, supporting IT Voice/Data Infrastructure, E-Call Systems, and Wireless issues, with after-hours/on-call duties and a focus on excellent customer service.

Starting salary ranges and benefits include health, dental, vision, paid time off, a retirement plan, and work-from-home days provided.

Qualifications

• Experience in Help Desk or IT Support.
• Must be process-driven with strong attention to detail.
• Excellent communication with non-technical users.
• Able to manage multiple projects under tight deadlines.
• Experience troubleshooting telecommunications networks preferred.

Responsabilités

• Open support tickets from clients and correctly route to the appropriate group.
• Handle IT Voice and Data Infrastructure, E-Call Systems, and Wireless support tasks.
• Provide after-hours/on-call support as required.
• Deliver high-quality customer service and teamwork in a fast-paced environment.

Connaissances

Help Desk Support

IT Support

Attention to detail

Problem solving

Multitasking

Strong communication

Ticketing systems

Vendor management

Customer service

On-call support

Formation

College preferred or High School

Outils

Ticketing systems

Description du poste

Inverse Technology Solutions in Cincinnati, OH is seeking a IT Help Desk Support Technician for full-time employment. The role involves opening and routing tickets, supporting IT Voice/Data Infrastructure, E-Call Systems, and Wireless issues, with after-hours/on-call duties and a focus on excellent customer service.

Starting salary ranges and benefits include health, dental, vision, paid time off, a retirement plan, and work-from-home days provided.