Service Desk Technician I – IT Support & Remote Help

Selectquote, Inc.; Overland Park (KS); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA/FSA

Life Insurance

Retirement Plan

Tuition Reimbursement

Wellness Resources

Job summary

SelectQuote, Inc. is seeking a Service Desk I to provide hardware and software troubleshooting for internal associates both in the office and remotely. The role includes a supervised training period to learn telecom systems, networks, and CRM/VOIP environments.

The successful candidate will resolve tickets, manage inventory, assist onboarding, and demonstrate strong communication under pressure. Competitive pay and benefits accompany this role within a people-first culture.

Qualifications

• Must have strong problem-solving skills and be able to reason through issues logically.
• Excellent verbal and written communication abilities for user support.
• Ability to learn internal software and telecom systems quickly.
• Comfort working under pressure and adapting to changing priorities.

Responsibilities

• Solves computer-related problems.
• Troubleshoots hardware and software issues for in-facility and remote associates.
• Resolves service desk tickets and updates logs in the ticketing system.
• Inventory management and updates.
• Understands and troubleshoot internal CRMs and VOIP environment.
• Assists in monitoring networked computer equipment.
• Supports associate onboarding and equipment setup.

Skills

Critical thinking

Attention to detail

Adaptability

Internal software knowledge

Oral and written communication

Interpersonal skills

Job description

SelectQuote, Inc. is seeking a Service Desk I to provide hardware and software troubleshooting for internal associates both in the office and remotely. The role includes a supervised training period to learn telecom systems, networks, and CRM/VOIP environments.

The successful candidate will resolve tickets, manage inventory, assist onboarding, and demonstrate strong communication under pressure. Competitive pay and benefits accompany this role within a people-first culture.