IT Help Desk

Audit-Tel Inc

Cincinnati (OH)

In loco

USD 39.000 - 45.000

Tempo pieno

8 giorni fa

Generatore di candidature

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Vantaggi offerti da questo lavoro

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

Retirement Plan

Work From Home Days Provided

Descrizione del lavoro

Inverse Technology Solutions in Cincinnati, OH is seeking a IT Help Desk Support Technician for full-time employment. The role involves opening and routing tickets, supporting IT Voice/Data Infrastructure, E-Call Systems, and Wireless issues, with after-hours/on-call duties and a focus on excellent customer service.

Starting salary ranges and benefits include health, dental, vision, paid time off, a retirement plan, and work-from-home days provided.

Competenze

Experience in Help Desk or IT Support.
Must be process-driven with strong attention to detail.
Excellent communication with non-technical users.
Able to manage multiple projects under tight deadlines.
Experience troubleshooting telecommunications networks preferred.

Mansioni

Open support tickets from clients and correctly route to the appropriate group.
Handle IT Voice and Data Infrastructure, E-Call Systems, and Wireless support tasks.
Provide after-hours/on-call support as required.
Deliver high-quality customer service and teamwork in a fast-paced environment.

Conoscenze

Help Desk Support

IT Support

Attention to detail

Problem solving

Multitasking

Strong communication

Ticketing systems

Vendor management

Customer service

On-call support

Formazione

College preferred or High School

Strumenti

Ticketing systems

Descrizione del lavoro

Why Us?

Inverse Technology Solutions was founded in 2010, but we have been in the IT industry for over 30 years. We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that has the same quality standards and takes pride in their work. We fully train our Help Desk employees on various IT devices and systems that other companies don’t support. Our techs gain experience in Networking, Cabling, Access Control, Computer/Phone Support, and IP Camera systems to make them a well-rounded IT professional.

We offer great starting salaries, retirement plans, health benefits, and bonuses.

Inverse started as a small family business and has grown into a major player in the IT world. Our employees are a team and party of the family.

We have supported our troops throughout the years and love working with veterans.

IT Help Desk Technician

Inverse Technology Solutions (InverseTech.com) is seeking a IT Help Desk Support Technician full time in Cincinnati OH. The candidate will open support tickets from clients, properly identify and assign tickets to the correct group. Tickets to be worked by the candidate will include IT Voice and Data Infrastructure, E-Call Systems, and Wireless support. This position requires some experience but motivation and the willingness to learn and go above and beyond are determining factors as well.

Skills and Qualifications

Candidates should have previous experience working in Help Desk Support or IT Support.
The candidate should be process-driven, have an excellent attention to detail and be creative in finding solutions to new challenges
Have the ability to handle multiple projects simultaneously and under tight deadlines
Strong communications skills to effectively communicate technical information to non-technical customers
Experience in troubleshooting technical issues within telecommunications networks preferred
Vendor Management skills
Experience with ticketing systems
Must be able to work in a fast paced environment with minimal supervision
Must have outstanding customer service and teamwork skillsExcellent written and verbal communications skills required
Strong analytical ability
After hours / On Call support is required