IT Help Desk

audittelinc; Cincinnati (OH); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

Retirement Plan

Work From Home Days Provided

Job summary

Inverse Technology Solutions in Cincinnati, OH is seeking a full-time IT Help Desk Support Technician. You will open tickets, identify issues, and assign them to the correct group. Responsibilities include IT voice and data infrastructure, E-Call systems, and wireless support.

We value motivation, willingness to learn, and a strong customer focus. Starting salary ranges from $38,500 to $45,000 with benefits including health, dental, vision, PTO, retirement plan, and optional work-from-home days.

Qualifications

• Experience in Help Desk or IT Support.
• Process-driven with strong attention to detail.
• Able to manage multiple projects under tight deadlines.
• Strong communication to explain technical concepts to non-technical users.
• Willingness for after-hours/on-call support.
• Experience with IT voice/data infrastructure and wireless support preferred.

Responsibilities

• Open and triage support tickets from clients.
• Identify and route tickets to the appropriate group.
• Handle IT Voice/Data Infrastructure, E-Call Systems, and Wireless issues as needed.

Skills

Help Desk

Communication

Customer Service

Multitasking

Analytical

Teamwork

After Hours

Education

College preferred

High School

Tools

Ticketing systems

Vendor management

Telecommunications

Job description

Why Us?

Inverse Technology Solutions was founded in 2010, but we have been in the IT industry for over 30 years. We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that has the same quality standards and takes pride in their work. We fully train our Help Desk employees on various IT devices and systems that other companies don’t support. Our techs gain experience in Networking, Cabling, Access Control, Computer/Phone Support, and IP Camera systems to make them a well-rounded IT professional.

We offer great starting salaries, retirement plans, health benefits, and bonuses.

Inverse started as a small family business and has grown into a major player in the IT world. Our employees are a team and party of the family.

We have supported our troops throughout the years and love working with veterans.

IT Help Desk Technician

Inverse Technology Solutions (InverseTech.com) is seeking a IT Help Desk Support Technician full time in Cincinnati OH. The candidate will open support tickets from clients, properly identify and assign tickets to the correct group. Tickets to be worked by the candidate will include IT Voice and Data Infrastructure, E-Call Systems, and Wireless support. This position requires some experience but motivation and the willingness to learn and go above and beyond are determining factors as well.

Skills and Qualifications

• Candidates should have previous experience working in Help Desk Support or IT Support.
• The candidate should be process-driven, have an excellent attention to detail and be creative in finding solutions to new challenges
• Have the ability to handle multiple projects simultaneously and under tight deadlines
• Strong communications skills to effectively communicate technical information to non-technical customers
• Experience in troubleshooting technical issues within telecommunications networks preferred
• Vendor Management skills
• Experience with ticketing systems
• Must be able to work in a fast paced environment with minimal supervision
• Must have outstanding customer service and teamwork skills
• Excellent written and verbal communications skills required
• Strong analytical ability
• After hours / On Call support is required

Career Level Required

Experienced (Non-Manager)

Experience Required

1 to 2 Years

Education Required

College preferred or High School

Job Status

Full Time

Benefits:

• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off
• Retirement Plan
• Work From Home Days Provided

Schedule:

• 8 hour shift
• Monday to Friday
• On-Call Rotation

Supplemental pay types:

• Quarterly Bonuses and Quarterly Pay Increase

Starting Salary Range: $38,500 to $45,000