IT Help Desk Technician: Remote-Ready & Growth-Focused

audittelinc; Cincinnati (OH); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

Retirement Plan

Work From Home Days Provided

Job summary

Inverse Technology Solutions in Cincinnati, OH is seeking a full-time IT Help Desk Support Technician. You will open tickets, identify issues, and assign them to the correct group. Responsibilities include IT voice and data infrastructure, E-Call systems, and wireless support.

We value motivation, willingness to learn, and a strong customer focus. Starting salary ranges from $38,500 to $45,000 with benefits including health, dental, vision, PTO, retirement plan, and optional work-from-home days.

Qualifications

• Experience in Help Desk or IT Support.
• Process-driven with strong attention to detail.
• Able to manage multiple projects under tight deadlines.
• Strong communication to explain technical concepts to non-technical users.
• Willingness for after-hours/on-call support.
• Experience with IT voice/data infrastructure and wireless support preferred.

Responsibilities

• Open and triage support tickets from clients.
• Identify and route tickets to the appropriate group.
• Handle IT Voice/Data Infrastructure, E-Call Systems, and Wireless issues as needed.

Skills

Help Desk

Communication

Customer Service

Multitasking

Analytical

Teamwork

After Hours

Education

College preferred

High School

Tools

Ticketing systems

Vendor management

Telecommunications

Job description

Inverse Technology Solutions in Cincinnati, OH is seeking a full-time IT Help Desk Support Technician. You will open tickets, identify issues, and assign them to the correct group. Responsibilities include IT voice and data infrastructure, E-Call systems, and wireless support.

We value motivation, willingness to learn, and a strong customer focus. Starting salary ranges from $38,500 to $45,000 with benefits including health, dental, vision, PTO, retirement plan, and optional work-from-home days.